Location: Nelson
Salary: £22,308
Monday to Friday 8:30/9:00 - 17:00/17:30
Key Responsibilities:
- Performing inbound and outbound call activity
- Establish a suitable resolution for both the customer and the business in a timely manner.
- Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
- Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
- Increase customer loyalty and reduce churn working in synergy with other departments.
- Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.
- Be able to demonstrate an ability to work within a fast paced environment within the service industry.
- Competent with all Microsoft packages.
- Ability to understand, analyse and interpret data.
- Take ownership of issues and follow through to conclusion.
- Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
- Can do attitude with a flexible approach to work.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UK's 4th best Telecoms company and we are in the UK's top 75 Best Large Companies to work for in 2022.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and the option to purchase more!
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of Daisy products
#LI-Onsite
