Job Purpose:
Responsible for managing the relationship between the company and Retailer at site level, ensuring consistent delivery of the Vivo Energy Customer Commitment
Requirements
Principal Accountabilities:
Customers
Ensure consistent delivery of Customer Commitment by managing Territory Manager Sites when the TM is away from their workstation.
People
Identify gaps in Retailer competencies and delivery of Customer Commitment; coach, support, and advise Retailers with the aid of appropriate tools
Ensuring that the Retailer trains and develops their staff, focuses on People in delivering the Customer Commitment, sharing and coaching on VEK tools and processes as appropriate
Shareholder
Support Retailer Business Plans to deliver sales and cost targets represented in annual T&R
Review Retailer’s P&L statements, and support Retailer to develop action plans to close performance gaps
HSSE
Sustain a strong HSSE culture within the geographical area
Deliver agreed HSSE targets for geographical area
Protect Vivo Energy’s interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed pro-actively
Operational Excellence
Plan and conduct site visits following the Call Planning Cycle tool
Ensure delivery of a competitive pricing position through fuel pricing procedures
Implementation and ongoing support of Marketing and Network initiatives
Identify Gaps in all aspects of site performance (including service and ‘people’) for geographical area and mandate, advise, or offer Retailers Vivo Energy-recommended tools, processes, and support to help them deliver the Customer Commitment at the Retail site profitably and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.
Maximizing all sales development potential while protecting Vivo Energy’s interests, through the coaching and motivating of Retailers
Participate in the attraction and selection of the right Retailers
Through coaching, supporting, and performance management of Retailers to deliver the basics and higher performance, ensure the best Retailers have the best sites and that poor Retailer performance is eliminated
Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top-class site performance (including counseling to underperforming sites)
Deliver Sales & Operations targets for geographical areas through regular reviews and appropriate action plans
Ensure Retailers implement all areas of Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts, and manuals
Manage and maintain a Retailer master plan within the territory through Retailer assessment and involvement with recruitment processes
Ensuring that Retailers’ actions do not damage Vivo Energy’s Reputation
Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment
Job Knowledge, Skills & Experiences:
A graduate in a business discipline or engineering
Strong team member with excellent communication skills
Broad competence in Retail Sales & Operations
Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers, and delivering Retail Customer Commitment
Understand and apply Retail HSSE Standards – Skill
Understand and Apply Retail Economics – Skill
Understand and Apply Vivo Energy Retailing Principles & Processes – Skill
Manage Relationships with Retailers
Manage Site/Cluster Performance & Administration
Manage Fuel Pricing Process
Manage Fuel Pricing Execution
Manage Retailer Value Proposition (RVP)
Interested qualified candidates should apply not later than 7th October 2024.
*Vivo Energy does not charge any fees for any Recruitment Process.
