Retail Team Lead

Be a Freedom Mobile Brand Ambassador – provide outstanding customer service, ensure an engaging and exciting workplace for yourself and your peers, and drive continuous sales results! We are looking for a highly motivated individual who shows strong abilities in multitasking, organization and time management that can:

•Open and close the store per Operating Policies, maintaining keys to the Store, and accountable for ensuring the Store and Company assets are always properly safeguarded and secured.Communicate sales performance results with the Team and provide clear action plans to drive sales.Assist in providing on-the-job training for new hires and the continued training and development of team members by providing on the floor peer mentor/observations as needed.

A typical day

Do you enjoy developing a team of outstanding individuals? In this role, your primary daily interactions will be with Freedom Mobile customers and your team. Your main responsibility will be to supervise retail operations in assistance with the Store Manager, as well as:

• Meet personal targets while driving peers to achieve store goals through effective mentoring and training

• Execute store operations during scheduled shifts as directed by the Store Manager, which may include, but are not limited to: Inventory Management (RMAs, Shipping, Receiving), Banking (Cash Management, Daily Deposits), Merchandising, etc.

• Sell merchandise and process payments by totaling purchases and processing cash, debit, or credit card payments appropriately and ensure accurate cash management practices are being followed by Retail Specialists on shift

• Regularly update team members on sales progress and initiatives

• Lead by example in ensuring that all standard operating policies, processes, and procedures are being adhered to in the absence of the Store Manager

• Minimum of 1-2 years of progressive Retail Sales experience
• Previous experience in the wireless industry is an asset
• A positive demeanor and a commitment to improvement that leads to outstanding customer experiences
• Ability to provide constructive feedback to peers
• Availability to work a variety of shifts including evenings, weekends and statutory holidays

• Take advantage of a customizable health & dental benefits program and opportunities for company-matched pension (according to position). 
• Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
• Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.

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Check out our Activity Report for an overview of the projects to which you could contribute !

We value your uniqueness !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.