Retail Sales & Front End Department Supervisor, Wayfair Stores

Retail Sales & Front End Department Supervisor - Wayfair Stores

Location: Wilmette, IL

Schedule Availability: Must be available nights and weekends

Brief Overview of Position

Wayfair is looking for a driven leader to join our sales & customer experience teams as a Front End Lead. We are looking for someone who is passionate and relentlessly focused on leading and developing teams, driving sales target metrics, building personalized connections, optimizing operations and creating an environment that invites and inspires our customers.

Essential Functions

• Assist Sales Floor Manager in creating a store culture that promotes recognition, team development, relentless customer focus, and consistent drive to exceed target sales metrics.
• Provide an authentic & friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Support Store Leadership in building the best team through training and coaching and developing associates on knowledge of our product, selling behaviors, service standards, operational process, visual practices, and other elements of the business.
• Lead team in ensuring the store meets visual, replenishment, cleanliness, safety, and back of house standards during floor shifts.
• Lead the use of utilization design tools, CRM software and client accounts for consistent customer experience and record keeping.
• Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in departments to ensure the salesfloor is adequately stocked.
• Become an expert of Wayfair products and services to help guide customers through their questions & provide product options both in store and online through our endless aisle and store applications.
• Collaborate effectively in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, backfill substitutions, checkout register and general upkeep of the store.

Education Qualifications

• High School Diploma or equivalent (Required)

Experience Qualifications

• 1-3 years Retail experience, leading, coaching & developing a team to achieve performance metrics required (category or specialty sales a plus).
• 1-3 years direct management experience, preferably with experience guiding associates through proactive selling and customer focus, operational efficiency and process, and replenishment/visual merchandising operations. Required
• Verbal and written communication skills. Ability to effectively communicate with team members, other departments, and external stakeholders. Required
• Proven ability to collaborate with cross-functional teams to achieve common goals. Preferred
• Experience in delivering training programs to enhance the skills and knowledge of the sales team. Preferred 

Skills and Abilities

• Passion for great customer service and a drive to exceed sales targets. (High proficiency)
• Strong organization, self-motivation, communication, and relationship management skills. (High proficiency)
• An ability to handle customer escalations and demonstrates professional maturity. (High proficiency)
• Ability to learn and adapt to a vast product catalog. (High proficiency)
• Track record of thriving in a fast paced and changing work environment. (High proficiency)
• Ability to inspire and motivate a team to achieve and exceed performance goals (High proficiency)
• Demonstrated ability to lead within a team sales environment. (High proficiency)
• Ability to work flexible schedule, including nights, weekends, and holidays (High proficiency)
• Desire to coach, mentor, and train. (High proficiency)
• Passion for holding other accountable and following through with workload. (High proficiency)
• Strong sense of cross functional partnerships. (High proficiency)
• Strong sense of business acumen and data processing. (Medium proficiency)

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Constantly
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Occasionally (50 lbs)
• Transport/Carrying - Occasionally (50 lbs)
• Exerting Force/Pushing - Occasionally (50 lbs)
• Exerting Force/Pulling - Occasionally (50 lbs)
• Ascend/Descend - Occasionally
• Balancing - Occasionally
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Frequently
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Repetitive Motions - Frequently
• Coordination - Frequently