Job Title: Retail Sales Associate
Department: Merchandising
Reports To: Store Manager
Status: Part-time, Nonexempt
Primary Objective: Responsible for contributing to the Team Store’s revenue and sales goals by proactively assisting guests and providing courteous and friendly service to all guests while maintaining a clean and organized work environment.
Essential Functions:
- Adhere to the Mariners Selling System with all guest interactions.
- Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
- Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
- Answer telephones and provide friendly, courteous service over the phone.
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Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
- Maintain a clean and organized store environment. Actively organize, size, and straighten displays throughout shift.
- Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
- Assist with merchandise projects as directed.
- Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
- Use provided tools such as step stools and portable display racks to set up and display or arrange merchandised for sales promotions as assigned.
- Complete all tasks and assigned duties.
- Fill out all forms neatly and accurately.
- Assist with shipping of phone orders as needed.
- Attend all mandatory Team Member meetings and trainings.
- Will perform other duties as assigned.
Education and Experience:
- High school diploma or GED required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
- A minimum of 6 months of previous retail guest service experience required.
Competencies, Knowledge, Skills and Abilities (KSA’s):
- Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful and professional in all forms of communication.
- Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
- Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
- Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
- Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert and accurate, paying attention to details of the job.
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Makes decisions and takes actions that contribute to exceptional experiences for guests.
- Ability to compute basic math (addition, subtraction) to ensure proper change is given to guests.
- Knowledge of or ability to learn Point-of-Sale computer systems and ticket software.
- Strong verbal communication skills; speaks to guests and other team members clearly and respectfully.
Physical Activities and Working Conditions:
- Must be able to work days, evenings, nights, weekends, and holidays.
- Must be able to move up to 20 lbs frequently and up to 50 lbs. occasionally.
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Must be able to climb ladders and stairs
- Frequent to constant walking and standing on concrete or carpeted floor.
- Must have functional manual dexterity to operate computer system.
The Mariners are committed to providing competitive pay, perks, and benefits packages for our valued Team Members. The anticipated starting pay for this seasonal role is $23.00 per hour.
All perks are subject to eligibility requirements and availability and may be modified or amended from time to time.
This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.
