Retail Programs Manager

THE COMPANY:

Juul Labs’ mission is to impact the lives of the world’s one billion adult smokers by eliminating combustible cigarettes. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career at one of the fastest growing companies is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

Reporting to the Senior Manager, Retail Strategy, the Retail Programs Manager will lead & direct the design, implementation, training, performance tracking, compliance reporting & payment facilitation of all retail specific programs for the US commercial organization. The Retail Programs Manager role involves delivering and presenting reporting and insights to the US Commercial Leadership Team. The ideal candidate will provide thought leadership, support, and alignment to develop growth strategies for the field teams to utilize within their retailers.

Key responsibilities include:

• Develop criteria and process for onboarding new retail customers
• Develop and implement value-generating retailer programs
• Partner with cross-functional teams to solve complex business issues and make data-driven decisions
• Curate advanced insight stories from various sources for sales to influence retailers
• Seek continuous improvement and new ideas for delivering insights to the organization
• Produce and update training related to all retail programs (JLP, JPP)
• Develop and/or utilize systems to track, measure, and analyze program compliance
• Develop and maintain quality relationships with commercial sales leaders
• Utilize Tableau, Excel, and PowerPoint to communicate program participation and adherence
• Manage retailer program budgets with accurate forecasting and tracking

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 3+ years of proven experience in the consumer packaged goods (CPG) industry
• Customer-facing sales experience in convenience retail and tobacco/nicotine industry highly preferred
• Curiosity with a passion for continuous improvement
• Ability to prioritize deliverables and tactfully communicate rationale to stakeholders
• Experienced analytical skills in Microsoft Excel (including Pivot Tables, V-Lookups, formulas), Tableau, Salesforce CRM

EDUCATION:

• Bachelor’s Degree required; Advanced Degree is a plus

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision benefits

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US.

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