Warsaw, Poland

Full-Time

Retail Platform Training Consultant

Warsaw OR UK office

About this job

The Retail Platform Training Consultant will be part of the Product Education team in the customer success group and will develop training and education materials that are used by our customers and internal teams.

In this role, you will apply our products and services to valuable, easy-to-consume content for our customers’ empowerment and education. Additionally, you will integrate the content within Activate’s Education assets – Learning Management System, Customer Communication and Knowledge Center directly impacting and elevating Activate’s customer experience.

Responsibilities

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Independently gather information from subject matter experts to develop, organize, and write user guides, training materials, videos and e-learnings
Write user-friendly designed content that meets the needs of the target audience, turning insights language that sets our users up for success
Writing users release communication
Create and maintain Insight/reporting use cases, flows, and analytical ideas for different educational tools
Conduct instructor- led sessions for internal customer- facing teams (train the trainer)
Work closely with Customer Success and product teams

Requirements

Proficiency level in English is A MUST
1-2 years’ industry experience as Customer Success / trainer/ business analyst in retail or FMCG sector
Previous experience writing documentation and procedural materials for multiple audiences
Experience with Product, Product Marketing, Customer Success or Marketing, preferably in a SaaS and Retail Tech environment
Superior written and verbal communication skills, with a keen eye for detail
Proven ability to quickly learn and understand complex topics
Good creative and design skills

Preferred Qualifications

Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Ability to thrive in a fast paced, ever-changing environment
Proficiency with Storyline, Camtasia, PPT, Photoshop, Illustrator
Experience working with learning platforms (LMS/LXP/KMS)

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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