Retail Operations Analyst

About this Job

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food products moved? At NielsenIQ, we work with U.S. Retailers like Walmart, Whole Foods and Family Dollar to help them understand their shoppers and to optimize their business down every aisle.

NielsenIQ Retail Collaboration Programs simplify and streamline cooperation between retailers and suppliers by providing a joint set of tools through a shared platform. Manufacturing clients can access diverse data sources, visualizations, and analytical tools that help differentiate their brands while keeping the retailer’s primary objectives top of mind, speaking the same language.

Join the Retail Collaboration Team to work with clients, onboard them on our proprietary platforms, provide first-class support and customer service, and work cross-functionally with other NielsenIQ team members.

Be curious. Be process driven. Be Passionate. Be collaborative.

As a Retail Operations Analyst, you will:

• Work with internal teams to setup clients in the NIQ platforms that they subscribe to in a timely manner
• Work closely with your manager and the Retail Collaboration leads to assist in client retention priorities
• Manage multiple retailer mailboxes, answering or rerouting client questions with a sense of urgency
• Building strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor and an expert in our NielsenIQ Retail Collaboration solutions and processes
• Develop mastery of NielsenIQ ticket processes and ownership, proprietary tools and usage in order to facilitate seamless onboard and support of collaboration programs
• Identify risks and gaps in onboard timing and accuracy and provide recommendations to enhance existing procedures, documentation, and delivery
• Work on as-needed projects to streamline and standardize processes within Retail Collaboration

General Skills             

• High English proficiency
• Demonstrated ability to learn and work independently
• Process oriented
• Strong logic, deductive reasoning, problem solving and critical thinking skills
• Strong sense of urgency and accountability to drive client outcomes, be an owner
• Demonstrated client management skills and ability to manage multiple priorities and prioritize as needed
• Able to work collaboratively with internal & external teams
• Ability to work in a fast-paced sales environment with minimal supervision

Background and Technical Skills

• Bachelor's Degree required
• Great organizational skills
• NielsenIQ or similar experience preferred, not required
• 2+ years of professional experience working with clients, cross functional teams, improving processes
• Highly proficient in Microsoft Office (i.e. Excel, Word, PowerPoint)
• Experience with Tableau /Power BI/similar applications are a plus
• Experience with Microsoft Dynamics is a plus
• Experience with CPG/FMCG industry expertise is a plus

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.