Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.
As Retail Account Manager, you will be responsible for a portfolio of retail partners. We’re looking for someone who has a true passion for building strong relationships and improving key performance metrics to create results for Wolt, the retail partner and ultimately the customers.
Your focus will be on making sure your partners thrive on our platform by spotting growth opportunities while providing the tools and support they need to grow. For that, you need to deliver exceptional service and deliver laser sharp recommendations based on data and market trends.
What you'll be doing
Develop and foster partner relationships with your portfolio of retail partners.
Conduct Business Reviews with partners to review performance and develop forward-looking strategies.
Determine the needs and wants of our partners, prioritize them by impacting the business, and work to co-create solutions.
Strategically introduce and execute on new Wolt product opportunities to strengthen partnerships and increase partner revenue streams (i.e., white-label delivery).
Drive revenue growth of Wolt and retail partners in your portfolio by improving venue performance through a data-based approach.
Drive & execute on operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.
Renegotiate terms and conditions with retail partners.
Key communicator between our operations, support, marketing, and retail partners.
Solid account management experience from a high-paced environment
You cultivate extensive mutually beneficial relationships
Excellent interpersonal skills with the ability to adapt the tone to suit the audience
Strong analytical skills and experience working with - and making decisions based on - data
Structured, detailed, and service-oriented
High ownership and ambition to go beyond the obvious
Fluent in Swedish and English
Experience working with CRM & BI systems is a plus
Retail/ FMCG experience is a plus
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
If you have any further questions about the position, you can send your enquiries to: Karolina Olesinska, TA Partner ([email protected]).
Please note that we do not accept applications coming in via email. Please submit your application via our job portal.
