We are seeking a highly motivated individual to leverage relationships to support account growth and delivery leadership. As a Senior Program Manager/Account Executive, you will position CapTech for additional opportunities to serve clients by building deep relationships and ensuring exceptional delivery. Your focus is on bridging the gap between operational and strategic views of account management in alignment with the retail portfolio strategy and account plan. This individual will help ensure strategic execution, delivery excellence, consultant satisfaction, and strong financial/operations management, resulting in total account health.
Specific responsibilities for the Senior Program Manager/ Account Lead include:
- Accountable for developing and executing significant aspects of the account growth strategy, inclusive of playbook creation and management, creating a sales pipeline, and building a target relationship plan.
- Leads and develops cross-functional teams to ensure impactful business outcomes and delivery excellence. Meet regularly with stakeholders to ensure client satisfaction, resolving critical client satisfaction issues. Promptly escalates risks that affect client relationships or trust.
- Establishes and nurtures collaborative partnerships with client stakeholders including Executives & Key Decision Makers.
- Responsible for driving account growth strategy with a focus on operational processes
- Coaches Account Management talent (Sr. AMs, AMs) and delivery consultants to actively develop relationships within their sphere of influence and provide guidance in how to identify potential business opportunities.
- Proactively identifies and drives new opportunities to serve client’s needs. Leads and/or executes proposal and SOW efforts and seeks opportunities to introduce new or additional CapTech service offerings & capabilities.
- Takes ownership for development of AM talent into Senior AMs through proactive mentoring, coaching, skills development, and aligning on expectations of the AM career path.
- Seeks and develops relationships with client stakeholders by immersing themselves in client culture and community events.
- Oversees Account Management team activities to ensure appropriate Account Management Operational processes and practices are executed.
- Grows Retail industry acumen through research, published content, etc.
Specific qualifications for the Senior Program Manager/Account Lead position include:
- Bachelor’s degree in business administration, Information Technology, or equivalent work experience
- PMP certification preferred
- 8 + years of proven account management or other relevant experience
- Demonstrated ability to build a sales pipeline and grow client revenue
- 8 + years of experience in project or program management role, experience leading delivery across technology projects/programs is essential.
- Relevant retail industry experience is preferred including verticals such as CPG, food & beverage, hospitality, automotive and apparel
- Ideal candidate will have consulting industry experience supporting retail industry clients
- Demonstrated track record of successful ability to manage large and complex consulting engagements
- Experience leading teams through complex technology solution sales cycle
- Experience building relationships with C-suite stakeholders
- Ability to assess client needs, identify omissions and gaps, and design optimal solution.
- Creative thinking and seeking innovative solutions to complex technical/business problems
- Advocates for digital accessibility and inclusive design in all projects and client interactions.
We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs.
- CapFlex – Employee-first mentality that supports a remote and hybrid workforce and empowers daily flexibility while servicing our clients
- Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths
- Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs
- Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care
- Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more
- Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations
- Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities.
- 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness
CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. As part of this commitment, CapTech will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Laura Massa directly via email [email protected].
At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
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