Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
W Costa Navarino is looking for a Restaurant Team Leader. The selected candidate will be responsible for effectively managing daily outlet operations by supervising, motivating, and guiding associates to deliver exceptional customer service and achieve high levels of guest satisfaction. They will ensure adherence to company and brand standards while meeting all targets and goals established by the Assistant/Restaurant Manager.
Responsibilities
- Organize and monitor unit stock, ensuring effective and controlled order placement through MC.
- Prepare weekly roster, aligned with occupancy levels and budget goals, ensuring maximum guest satisfaction.
- Ability to adhere to Marriott brand standards, to achieve maximum guest satisfaction, training and guiding the team accordingly.
- Good knowledge of hotel facilities, daily events and functions, to have the ability to answer guests’ queries.
- Ability to interact properly with guests, handle complaints and provide timely solutions while receiving feedback.
- Ensure hygiene standards and sanitation rules are maintained in the department as per protocol and inspect on a regular basis restaurant and storage areas to ensure that they are clean and tidy, and equipment is in proper working condition.
- Establish and maintain effective working relations amongst team members, promote teamwork and monitor associates performance and interdepartmental collaboration.
- Continuously train and guide team members on operational needs and organize educational seminars to improve selling and upselling skills. Empower associates to strive for self-growth.
- Hold daily briefing meetings.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news.
Requirements
- Three years of service experience, including two years in an à la carte setting.
- High School Diploma or Associate’s Degree.
- Fluent in both English and Greek.
- Strong verbal and written communication skills.
- Excellent multitasking abilities, flexibility, and a positive attitude.
- Proficient in MICROS and POS systems.
- Basic knowledge of wine and current food trends.
- Strong customer service skills, with experience in selling and upselling.
- Capable of training and leading team members.
- Effective planning and organizational skills for team strategies.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
