Restaurant Customer Service

About the role

Ready for a new kind of career? If you're looking for competitive pay, a door-opening career, and a role where your creativity and independence can shine, we want to meet you!   

We're looking for Wonder Brand Ambassadors to be the face of the company and educate our guests on elevating our new restaurant concept. As a Brand Ambassador, you will lead our front-of-house (FOH) operations, help raise brand awareness, and develop an outstanding brand image by interacting with our customers. This is a completely hands-on position, with all working hours spent on the floor. Typical responsibilities include greeting guests, answering guest questions, assisting guests with downloading the Wonder app, taking orders, completing transactions on a point of sale (POS) system, resolving guest complaints, and assuring high cleanliness and quality standards. To excel in this role, you have excellent communication, hospitality, and customer service skills.

The ideal candidate will have a high level of integrity, dependability, professionalism, adaptability and flexibility, willingness to learn, strong work ethic, and sense of urgency.

Responsibilities

• Greet every guest as they enter in a welcoming, professional, and upbeat manner
• Become a subject matter expert in our restaurants, menu items, and Wonder app experience and educating our new guests
• Explain our new restaurant concept and what makes us different to customers
• Develop relationships with customers and assist guests with item selection
• Collect and share customer feedback and concerns with your manager
• Continually be aware of the guests while they are in the restaurant and checking in on their experience and providing customer service to allow for an elevated experience, handing customers their pick-up orders
• Memorize current in-store promotions and any menu items that may be out of stock to relay information to customers
• Take minimal in-restaurant orders via point-of-sale system and collect payment
• Own the cleanliness of the front-of-house by wiping down tables, organizing desk, sweeping floors, collecting garbage, as needed

Role Details

• Salary: $19/hr
• Job location: Park Slope, Brooklyn, NYC
• Shift Details:  Varies, Part-Time available
• Must be at least 18 years old and legally authorized to work in the US

The experience you have

About Us  

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat. 

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule.  We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law.  We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you.  To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements.  Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.