Resource Manager

The purpose of the Resource Manager role is to manage supply and demand across practise area(s) with accountability for executing strategies to meet resourcing needs for client teams and the organisation. They will partner and collaborate with growth, HR, finance, operations and talent acquisition to staff teams timely and ensure excellence in client delivery.

You will report to the EMEA Resource management & WFM Director and you will:

• Own resource requests by validating requirements and affordability, searches for candidates and presents candidates for consideration
• Help review capacity across capability areas on an ongoing basis and works to re-balance professionals who are above / below utilisation targets
• Identify instances of current and potential future over/under utilization and work with leadership to address issues and mitigate risk
• Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and partnering with projects and resources
• Liaises between Account, service line leadership, recruiting, HRBP, Operations for applicable supply and demand
• Maintain accurate and up-to-date administrative tasks and system updates relating to supply and demand
• Review opportunity pipeline to create and understand the picture of upcoming demand
• Understand the impacts (financial, client relationship, skill) of applying one resource over another or removing a resource from work
• Engage with resources, gain meaningful understanding of their experience and aspirations, and identify the right opportunities for them
• Support resource meetings to understand impacts to resource needs (new projects, timeline movement) and facilitate risk/issue mitigations
• Capture action items and meeting notes on weekly/bi-weekly Resource Management calls with leadership teams
• Partner with team members and leadership in implementing continuous improvement related to resource management, talent pipelining, acquisition and onboarding - including contractor and off, near and onshore

·         2 years' experience in Resource Management, Recruitment or Operational position

·         Experience in using Workfront for Resource Management

·         Experience in creating and analysing MI across people, client and financial datasets

·         Experience of stakeholder management at all levels

·         Proven ability to co-ordinate and manage various projects at the same time, involving numerous stakeholders

·         Ability to think innovatively in developing change

·         Able to foresee potential issues in advance and navigate around those

·         Proactive and hands-on.

·         Experience with financial concepts, practices, and administration

·         Focus on building processes and improvement in staffing efficiencies

·         Consultative

·         Action-driven, service oriented, self-managed.

Benefits:

⛺ 5 weeks of vacation + 3 wellness days

❤️ 2 Volunteering days to share the kindness of your heart with others

⏰ Flexible working hours and home office

🎓 Full access to Dentsu Academy and on-site learning sessions

🍹 Team events: company parties, monthly breakfasts, and pub quizzes

🥪 Snacks, and drinks at the office

💸 Referral bonus programme

💻 Laptop and equipment

#LI-Hybrid

Merkle is an equal opportunity employer. We do not discriminate based on sex, gender identity, race, colour, national origin, religion, sexual orientation, disabilities or any other protected basis because we believe the come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.