Assists in coordinating, planning, and scheduling Professional Services employees to specific client engagement projects within a defined geography or Practice.
Works with other resource coordinators, Delivery Manager(s) and Practice Manager(s) to help identify appropriate employees based on requested skills, geographic location, and availability.
Collaborates in the development of processes and systems to track, identify, task, and plan resources for project work.
Maintains a current information source of resource skill sets, availability, schedules, and delivery restrictions to assist in rapid identification and fulfillment of resources.
Achieves a high degree of familiarity with and knowledge of AHEAD policies and procedures.
Roles and Responsibilities
- Maintains accuracy of the resource planner by creating and maintaining assignments/schedules and proactively identifying and address scheduling issues
- Facilitate the fulfillment of staffing requests
- Identify over-and under-utilized personnel, and re-allocate resources to address any imbalance
- Operates with a high degree of familiarity with and in-depth knowledge of policies and procedures.
- Performs daily and weekly inspections and reporting functions across the Services team.
- Ensures internal PSA tool is up to date to enable operations run smoothly
- Maintenance and enforcement of Resource Management Governance
- Advise Delivery Managers on trends, hiring, subcontracting and training suggestions for resources
Knowledge, Skills and Abilities
- Highly effective communication, influencing, analytical and organizational skills.
- Cross-Functional collaboration, effective multi-tasking, and coordination with many functional groups.
- Ability to work independently.
- Strong working knowledge of Microsoft Office products.
- Advocate for continuous improvement.
