JOB TITLE: Resource and Planning Manager
LOCATION: Bristol Airport
WORKING HOURS: 40 hours per week.The actual days and hours that you work each day (your “shifts”) will be organised in accordance with the needs of the airport or site contract and the needs of the operation
SALARY: Competitive
Overview
To ensure the effective rostering of all team members in order to meet the operational demand. The post holder will develop analysis and reporting capabilities, they will also monitor performance and forward plan to identify improvements to coverage.
Responsibilities
- To monitor and provide the most effective and efficient planning and rostering available to match business requirements, optimizing performance.
- To identify and consult with the management team and pro-actively manage changes to the shift patterns to deliver an improved service, share your findings with Operations Managers to facilitate smooth communication and change transitions.
- Provide the steakholders with a forecast of passenger numbers and flight volumes to manage the resource rosters within peak months alongside headcount budgets.
- Provide rosters for all resource to best fit the planned demand in advance.
- Monitor skill sets and liaise with training department to ensure that skills are maintained.
- Highlight risks to the business on performance and operational coverage.
- To plan and trend weekly changes reviewing the coverage for the upcoming week and month.
- Review schedules and understand airline changes in schedules and new peaks in operational demand.
- To trend failures in service to plan ahead to understand where we need to bolster our resource.
- To be the subject matter expert on Find My Shift (FMS), and to deliver training when needed to the Operational Team on utilising FMS.
- Have a high level of understanding of all ABM software such as Avtech, and PDA’s and be proficient in all Microsoft Office applications.
- Interpret data and analyse results using statistical techniques to optimize performance.
- Identify, analyse, and interpret trends or patterns in complex data sets to proactively make change to resource to meet required targets.
- Advise the management team of any new processes that you believe would improve opportunities.
- Build relationships and meet with team members, management and operations continuously.
- Carry out any reasonable task requested.
Reporting
- Produce weekly and monthly sick/absenteeism reports
- Report on annual holiday balances and communicate to the operational teams
- Report changes in schedules that will impact operational performance
Requirements
- Previous experience of primarily working in a similar role is desirable
- Must have the right to work in the UK
- Must pass a DBS check
- Must be able to provide 5 years reference information
- Must be over 18 years of age
- Excellent communication & interpersonal skills
- Flexibility
- Innovative
- Achievement orientated
- Energy/Drive
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
