Researcher

Infopro Digital group is recruiting for a Researcher on a permanent basis to join it’s Barbour ABI brand. Barbour ABI is the UK’s leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none – we publish the UK Government’s National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.

We are looking for a Researcher to join our Research team. Primarily this role consists of researching current construction projects to a high level using the telephone, internet and other communication sources to generate opportunities for our customers.

What will you be doing?

·         Researching current construction projects to a high level using the telephone, internet, and other communication sources to generate opportunities for our customers.

·         Interacting directly with customers through our internal CRM systems to answer queries on project information.

·         Managing your own workload to ensure project information is current, accurate and delivered in a timely manner to meet department expectations.

·         Achieving KPI measures around project volume and quality of data gathered.

·         Liaising with other colleagues within the business

·         Building relationships with contacts within the construction industry

·         Be open to performing other tasks as the manager and business requires.

Requirements

• Minimum of 2 years’ experience in an outbound calling role, this could be in Research, Debt Collection, Account Management, Sales

• GCSE pass in Maths and English – Grade C or above (or equivalent qualification)
• Effective Communicator
• Active listener
• An excellent telephone manner.
• Experience working towards and achieving KPI’s.
• Resilience and great work ethic
• Dedication and commitment to producing consistently high-quality output.
• Team player, with a sound understanding of the role you can play in helping the wider team to succeed.
• Excellent organisational and time management skills.
• Attention to detail.
• Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
• Experience of using CRM systems, analytical skills.
• Accountable
• Reliable
• Career Driven

What can you get from this role?

·         A 6-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training & development. 

·         A great internal leadership team who have all been promoted internally.

·         An open plan office with free car parking

·         Excellent office location, next to Cheshire Oaks

·         This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and career recognition.

Benefits

·         25 days holiday rising to 30 days with increased service.

·         Hybrid working – 2 days at home / 3 days in the office (optional)

·         3pm finish on a Friday

·         Additional day off for your birthday

·         Long Service Awards

·         Life assurance x 4 salary

·         Additional holiday purchase scheme

·         Volunteering days

·         Group personal pension plan

·         Employee Assistance Programme

·         Employee retail discount scheme

·         Eye-care vouchers

·         Discounted gym membership

·         Bike to work

·         Ongoing development and support

·         Friendly and relaxed office environment

·         Regular business and department social events

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

Equal Opportunities

In accordance with our Code of Conduct Policy, we provide equal opportunities to any employee or job applicant and do not discriminate either directly or indirectly because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation or any other characteristic or activity protected by law.

To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications. We would therefore be grateful if you would complete the questions on this form. This information will be collected anonymously.

All information is treated in confidence and will not be seen by employees directly involved in the hiring process. The information will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same whether or not they provide this information. Thank you for your assistance.