New York, United States

ABOUT THE ROLE

Peloton is seeking a Research Operations Specialist to support the innovation, iteration, and optimization of our Bike, Tread, Row and Apps. This role will work directly with the User Research team to facilitate research projects and programs. The role sits on the Product Strategy User Research team and reports to a User Researcher Director.

YOUR DAILY IMPACT AT PELOTON

The following are responsibilities for a Research Operations Specialist, with the opportunity to define and grow areas of focus or specialty.

Participant recruitment and research operations:

Support User Researchers at Peloton by coordinating participants, logistics, facilities, and tools for a variety of user research methodologies including qualitative usability studies (remote and in-person, moderated and unmoderated), surveys, focus groups and in-home interviews
Manage direct communication with participants, including member outreach, scheduling, study preparation (ensuring participants understand what will be asked of them and signing any documents regarding disclosure, consent, release and waiver), and incentive delivery. Ensure members have a positive experience with Peloton.
Work with the Product Analytics team to source appropriate research participants (as defined in the User Researcher’s plan) from our user database and other third-party sources based on behavioral and demographic data.
Work between the User Research and Member Experience teams to coordinate member outreach to potential study participants.
Support User Research team at Peloton by sending out research related communications, organizing all previous research and upcoming research in a central database, and building collaborative relationships with other insights teams.
Support the User Research team in maintaining a comprehensive database of past research projects.
Define and manage streamlined and standardized processes that the team can follow to successfully prepare for studies.
Manage and maintain tools, equipment, and software licenses for the wider research team (and seek out and onboard new options when applicable).
Standardize participant recruitment by proactively developing and managing the health of a screener database, participant panels and tools / vendors to meet accessibility best practices.
Onboard new vendors selected by the research team and manage existing relationships to ensure the team is set up for success.
Regularly work with legal and other relevant teams to define and document guidelines for participant and business protection globally.
Create and manage standardized processes and communications to ensure that we are conducting research in an ethical manner.
Oversee all research study related budgets and manage timely tracking and payments.
Confidently speak to our tools and can create trainings and standardized documentation of how-tos for each and ensure the team is getting value in each.
Understand the value of user research to the organization and have a perspective on the various research methodologies that the team utilizes.
Engage communities and build additional communities as necessary for on-demand and ongoing research efforts.
Proactively work with research leadership to plan strategy and content for team events

WHAT YOU BRING TO PELOTON

Show creativity and initiative for identifying new ways for sourcing participants, internally and externally
Enjoy and excel at communicating regularly with a variety of different research participants from various backgrounds
Expertise in managing relationships, including team members, stakeholders, consultants, and vendors, to ensure that research team can be supported with various needs that arise
Strong attention to detail and adept at organizing information
Define & optimize processes and act on prioritized opportunities based on the research team's needs
Coordinate multiple simultaneous projects on different timelines
Dependable; follow through and stay on top of things without direction
Passionate about user research, user centered design, customer service, and fostering a positive Member experience
Flexible and adaptable around unexpected changes to plan and process
Proactively address issues and solve problems that might come up in the logistical planning and execution of a research plan
Create standards to manage your work that others on the team can follow and have the ability to pivot and reprioritize initiatives when needed
Able to forecast time and effort, have a perspective on resourcing, and raise any concerns related to bandwidth
Set the bar high and serve as a mentor to others on the team, creating an open, safe and inspiring space for professional growth
Act as a thought partner to researchers, advising on best practices and recommendations where relevant
Bachelor's Degree or 3+ years relevant experience
Familiarity with or willingness to learn User Research software and tools: user databases and analytics platforms, remote user testing platforms, research documentation, A/V equipment and editing software

#LI-AC1

#LI-Hybrid

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

- Medical, dental and vision insurance

- Generous paid time off policy

- Short-term and long-term disability

- Access to mental health services

- 401k, tuition reimbursement and student loan paydown plans

- Employee Stock Purchase Plan

- Fertility and adoption support and up to 18 weeks of paid parental leave

- Child care and family care discounts

- Free access to Peloton Digital App and apparel and product discounts

- Commuter benefits and Citi Bike Discount

- Pet insurance and so much more!

Base Salary Range

$103,200—$134,200 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email [email protected] before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

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