Research Operations Analyst

We’re seeking a Research Operations Analyst to join our team at Trustpilot. You will be a key member of the UX Research team, collaborating with other researchers to increase the impact of your work, building out research operations and supporting other disciplines to conduct their own directional and validation research.

What you’ll be doing:

• Support the operational backbone of user research initiatives by coordinating the logistics and processes that enable the research team to work efficiently and effectively across the organization.
• Organize and maintain a comprehensive participant recruitment strategy to ensure the right users are engaged in research activities. Develop participant databases, recruitment vendors, and screen participants to meet specific study criteria.
• Collaborate with the research team to streamline processes for conducting studies, including coordinating schedules, setting up research tools, and coordinating data collection and analysis workflows.
• Assist in the development of research templates and best practices that standardize documentation, data storage, and reporting, ensuring consistency and compliance with data privacy and security standards.
• Create and develop research assets, repositories, and documentation to make insights easily accessible to cross-functional teams. This may include maintaining research repositories, archiving findings, and organizing past research studies for future reference.
• Facilitate communication between researchers and cross-functional teams by organizing research sessions, workshops, and meetings to ensure insights are shared effectively across the business.
• Assist in participant communication and engagement, ensuring a positive experience for study participants through timely communication, clear instructions, and follow-up.
• Help track and measure research impact by supporting the implementation of metrics and reporting tools that communicate the value of user research to stakeholders.

Who you are:

• At least 3 years of experience in a Research Operations or UX Operations role, or relevant experience in a support role within a user research or UX team.
• Comprehensive organizational and project management skills, with a keen eye for detail and a proactive approach to managing multiple projects.
• Effective communication and interpersonal skills, with the ability to work effectively with diverse teams and maintain positive relationships with research participants.
• Experience with participant recruitment and screening, with familiarity in managing databases, participant consent, and other logistical aspects of user research.
• An understanding of research methods and tools, as well as a willingness to learn and support various stages of the research process, from study setup to data organization.
• Proficiency in documentation and knowledge management systems (e.g., research repositories, databases) and experience using collaborative tools like Google Suite, or project management software.
• A growth-oriented mindset, with a desire to learn more about UX research practices and contribute to creating efficient research operations that benefit the team.
• An appreciation for data privacy and confidentiality, with the ability to adhere to protocols that protect participant information.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
• Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

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