This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts.  

WHAT YOU'LL DO

Renewal Management: 

• Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution. 
• Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs. 

 Strategic Planning: 

• Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities. 
• Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals. 

 Customer Engagement: 

• Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value. 
• Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges. 

 Data Analysis and Reporting: 

• Monitor key metrics related to renewal performance, providing insights and recommendations to leadership. 
• Maintain accurate and up-to-date records of renewals in the CRM system. 

QUALIFICATIONS

• Bachelor’s degree  
• 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry  
• Proven track record of achieving or exceeding renewal and retention targets 
• Strong negotiation, communication, and interpersonal skills 
• Ability to analyze data and make informed decisions to optimize outcomes 
• Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite 
• Familiarity with cybersecurity concepts, technologies, and market trends 
• Experience working with enterprise customers in a global setting 

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