San Diego, United States

Full-Time

Job Description:

As a Global Renewals Program leader, you will be responsible for spearheading the development and implementation of our Global Mid-Market/High Volume Renewals Program with a focus on optimizing operational efficiency worldwide. You will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to senior-level decision-making, and establish relationships with people across the entire company. Finally, you will have the opportunity to drive and test initiatives within the Mid-Market program that will support the evolution of the greater Renewals organization.

What you get to do in this role:

Lead end-to-end projects to improve processes, systems, and controls to drive business results and improve the productivity of the renewals team with a special focus on the global Mid-Market/high volume renewals business
Maintain a thorough understanding of core Renewal process, systems, and tools including develop documentation and metrics to evaluate existing workflows
Provide regular data insights for the Mid Market and Renewals business at large, benchmarking against industry and internal best practices, and build business cases to prioritize, gain cross-functional buy-in, and secure resources for projects to implement best practices, process optimization and automation
Drive stakeholder communication and work with all areas affected by the program/project including partners, business sponsors and vendors
Be a “change agent” to drive a culture of operational excellence
Work on additional special projects for Renewals Leadership team as required

To be successful in this role you have:

5+ years of hands-on project management experience
Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions.
Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions.
Strong team player who is also an independent thinker.
Strong analytical and financial skills to work on complex business issues with minimum supervision.
Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment.
Strong understanding of Microsoft Dynamics; Outreach and CPQ (Configure, Price, Quote) a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Renewals Sales Program Manager