Renewals Manager

Welcome to the video first world!

From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video.

Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale - until now.

Meet Synthesia 🚀

We're on a mission to make video easy for everyone.

Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers and what 1,200+ people say on G2.

In 2023, we were one of 7 European companies to reach unicorn 🦄 status. In February 2024, G2 named us as the fastest growing company in the world. We’ve raised over $150M in funding from top-tier investors, including Accel, Nvidia, Kleiner Perkins, Google and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook.

The role...

• As a Renewals Manager at Synthesia, you will drive our future growth by ensuring our existing client base renew with us while helping design a renewals process that is scalable and robust
• You will work very closely with the commercial teams to create a cohesive renewal experience for existing customers
• You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
• This is an ideal role for an individual who wants to expand their career with a fast-growing software company.

About you...

• 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
• Solid understanding of Enterprise SaaS applications
• Consistent track record of achieving personal and team goals
• History of thriving in a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and enhance customer contracts.
• You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
• You will maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
• You will negotiate and execute renewal contracts
• Work closely with Finance and Legal teams to ensure all contracts are accurate
• Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• You must be located in the NYC metro area

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

💸 A competitive salary + stock options in our fast-growing Series C startup

🏢 Hybrid working environment

💰 Discretionary based bonus

👩‍⚕️ 100% Medical, Dental & Vision

👵 401k Plan

🍼 Paid parental leave

🏝️ 25 days of annual leave + Public holidays + paid sick leave

🎉 Fun culture with regular socials and company retreats

💡 A generous referral scheme

💻 A brand new computer + monitor

Salary: $110,000 - $125,000 OTE 💰

Location: New York City - Nomad District 🗽

✨ We will always take hustle + ambition over grades & have structured our interview process to reflect this ✨

If you want to be a part of building a legendary company,

COME JOIN US!