Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.
While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.
We are seeking a Renewals Desk Analyst, International to join our team. This is a hybrid opportunity based out of our Uxbridge, England office.
Job Summary
The Imprivata Customer Experience department is looking for a Renewals Desk Analyst, International to join us in our mission of “Customers for Life”. We like to work hard, exceed our renewal targets but not take ourselves too seriously. Our team has created a rewarding culture that encourages fun, challenges you, and celebrates your accomplishments!
At Imprivata, we’re firm believers that our customers’ success is intrinsically linked to the value they derive from our solutions. Our commitment to simplifying end-user experiences has a direct impact on their satisfaction. As customers progress through their journey with us, the renewal phase is a pivotal milestone – plan for our future and ensure continued success.
Our ideal candidate thrives in fast-paced environments characterized by rapid growth. If you’ve managed subscription and maintenance renewals with customers and partners, you’re exactly who we’re seeking. Your track record of success with both customers and internal stakeholders (think Customer Success, Sales, and Services) demonstrates your ability to deliver tangible value. You’ll play a crucial role in aligning commercial objectives with our business growth.
Reporting directly to the Sr. Manager of the Renewals Desk, you’ll become an integral part of our dynamic group. We’re a team of energetic individuals who work closely together, aiming high to achieve our company goals. We’re on the lookout for a motivated person who shares our passion for personal and professional growth – someone ready to thrive alongside us in their journey for success.
Duties and Responsibilities
Support the Renewals team with exceeding monthly/quarterly financial targets
Responsible for the quoting of Maintenance/Subscription Renewals for an assigned territory
Supervise email requests, tasks, and questions received in a general mailbox and taking the correct action on them in a timely fashion
Provide supporting coverage across multiple time zones like Europe and Australia
Expected to become a Super User for renewal quoting processes
Work with the Renewals Team to package and present quoting proposals to customers
Comfort with quoting complex contracts for multiple products with usage and price increases
Provide timely proposals and quotes in line with terms of customer and/or partner agreements
Capture, maintain, and disseminate accurate and relevant information using Salesforce.com
Assist with forecasting renewal pricing and multi-year options
Work collaboratively with internal resources such as Sales Operations, Finance, and Legal to process renewals per company guidelines
Other duties as assigned and required
Required Qualifications
Bachelor’s Degree or equivalent combination of education and experience
3+ years’ experience in purchasing, operations, or renewing technology solutions
Proficient with Microsoft Excel and a CRM system like Salesforce.com
Demonstrated history of meeting performance targets
Comfort quoting and managing a large volume of transactions
Highly organized with strong attention to detail
Excellent oral, written and presentation skills
Proven time management, organizational and decision-making skills
Ability to work independently and collaboratively in a team environment
A passion for problem-solving, comfort with ambiguity and creativity
Motivated to succeed and participate in the growth of an exciting, fast-paced SaaS company
Desirable Qualifications
- Proficiency in German is desired
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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