Renewals Account Representative

Do you want to help make the world safe from cyber attack? 

At Corelight, we believe that the best approach to cybersecurity risk starts with the network.  Attackers can evade endpoint detection, firewalls and many other technologies - but they can’t avoid leaving digital footprints on the networks they traverse.  Built on open-source innovations from Zeek, Suricata and YARA and refined through years of real-world use,  Corelight transforms network footprints from physical, virtual and cloud networks into actionable insights.   Our customers use these insights to speed incident response and proactively hunt for threats.  

The Renewal Manager will be responsible for assisting the Corelight team in their efforts of working with their customers. They will focus on renewing Corelight customers, ensure full usage of Corelight among customers, and identify both up-sell and cross-sell opportunities among Corelight customers. The Renewal Managers will be an integral part of Corelight’s Corporate Sales team and they will work closely with the Territory Manager, Technical Account Mgmt Team, Customer Support, and Finance teams to ensure the long term success of customers.

Responsibilities:

• Reporting to the VP North American Sales to develop and refine global renewal process that proactively engages the customer base to minimizing churn and maximizing additional usage of Corelight
• Properly qualify up-sell and cross-sell opportunities in conjunction with field sales teams
• Create a system and process to identify customers who have high potential of churn, up-sell, and down-sell
• Work with our product team to provide feedback on the growing requirements of our customers
• Work with marketing to design and implement campaigns to educate our customers to minimize churn and increase usage of Corelight
• Responsible for renewing +90% of customers each month
• Responsible for meeting weekly goals and established metrics
• Utilize the tools provided
• Other duties as assigned

Qualifications

• Must have experience managing customer accounts
• Security industry experience
• Excellent phone presence and interpersonal skills
• Excellent verbal and written skills
• Proven follow-up skills
• Results oriented
• Excellent time management skills
• Team Player
• Experience with Salesforce.com
• Experience in the Salesforce.com ecosystem a plus
• Articulate and professional
• Ability to create valid business reasons to engage customers