Renewal Sales Account Manager

The Role :

What You'll Do:

The Renewal Sales Account Manager is responsible for revenue retention and growth within their assigned account portfolio. This is achieved by successfully closing renewal and up-sell/cross-sell opportunities on-time and in-line with forecasts. The Renewals Sales Account Manager will identify risk early, develop a renewal strategy, and execute that strategy in concert with Sales and Customer Success. They will also qualify, cultivate, and close expansion opportunities cooperatively with Sales. Successful candidates must possess a competitive sales drive, executive presence, and top-notch cross-functional, analytical, and organizational skills.


Responsibilities:

• Manage all aspects of the subscription renewal process, including pricing strategy and negotiations, drive long-term agreements, and maintain and grow Neo4j revenue for a portfolio of customers.
• Develop and nurture executive-level relationships within the account portfolio.
• Convey the value proposition for Neo4j products, support, professional services, and customer success offerings.
• Collaborate with Customer Success Architects and Sales Account Executives to develop and execute renewal strategies, improve product adoption, and address churn risk.
• Actively participate in Identifying and developing account growth opportunities.
• Develop and present customer proposals consistent with the terms of customer and/or partner agreements.
• Work closely with Finance, Sales Operations, and Legal to ensure all contracts align with Neo4j policies.
• Provide executive management with accurate and realistic forecasts, provide visibility into account developments, and solicit help in a timely manner, as needed, from across the organization, including the executive team.
• Consistently update customer and renewal data in Neo4j systems, such as Salesforce.
• Stay up-to-date with Neo4j product knowledge and competitive positioning in the marketplace.
• Work on assigned projects and take initiative to advance team operations.

Qualifications:

• 5-7 years of experience in enterprise renewals, sales, account management, or equivalent quota-carrying, customer facing role, preferably in a software or cloud/SaaS market.
• Proven history of developing and maintaining sales momentum, in addition to achieving/exceeding targets.
• Comfort and desire in negotiating complex, enterprise ($1M+) license agreements.
• Ability to close deals with a high degree of integrity and independence, exercising good judgment throughout.
• Ability to communicate to internal and customer executive leadership up to the c-level
• Highly organized with exceptional attention to detail
• Strong listening, oral, written and presentation skills
• Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
• Ability to withstand frequent and intense pressure as a result of internal and customer demands, and maintain a positive and professional manner throughout
• Salesforce or equivalent CRM experience
• Team player who enjoys finding ways to help
• High energy level, enthusiastic, self-motivated, tenacious
• Proven influencer and negotiator
• Ability to travel up to 30%
• 4 year college degree or equivalent business experience