Location: Remote, East Coast
The Renewals Manager role is an integral part of Productboard success to ensure Productboard customers continue to see the value and benefit from their investment. Your primary focus will be managing a high volume of SMB customer renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. This role works closely with our Customer Success Coaches and reports directly to the Manager of Scaled Customer Success.
On a typical day, you will …
- Own and execute a book of business of SMB renewals to maximize retention and growth
- Actively engage with key decision-makers to identify customer requirements and lead negotiation with the customer, overcoming objections to renewal
- Develop email sequences to engage customers at scale to identify risk, uncover opportunities
- Use data to craft a value story to communicate how Productboard is impacting our customer’s business
- Identify at-risk customers and develop prescriptive plays that would mitigate against this potential churn
- Communicate risk clearly in our systems, and work closely with your Customer Coach partner to mitigate
- Discover and identify upsell/cross-sell opportunities at renewal to maximize customer growth, working collaboratively with your Account Executive partner in the process
- Drive operational efficiencies with new processes and scalable systems to engage hundreds of renewals in an effective manner
- Maintain and report an accurate rolling 90-day forecast of renewals
- Keep up to date records of renewals and create renewal contracts
- Collaborate with Finance, Support, Legal around renewal logistics and bringing a customer to successful renewal
About you:
- 2-3 years of experience in SaaS renewals management or Sales
- Experience with forecasting and owning a commercial renewal or quota based target
- Experience with mid-market/SMB renewals is a plus
- A “value 1st” approach to working with customers to craft a clear value centered narrative about how Productboard is helping their business
- Experience in discovery, negotiation, and closing skills
- Experience building email campaigns through tools such as Outreach a plus
- Ability to connect the dots organizationally and influence stakeholders from various roles, levels, and profiles to drive collaboration and program excellence
- Operationally focused with an ability to create more efficient processes, systems and programs
- Proficiency with Salesforce
You can look forward to the following benefits:
- Competitive compensation, stock options, company 401k
- A budget for your professional development and ongoing learning
- Flexible PTO and 9 paid sick days
- Life insurance and disability coverage
- Carrot Fertility Benefits
- 1 Volunteer Day per year for you to help causes close to your heart
- 8 weeks of Paternity leave and 12 weeks of Maternity leave
- Mental Wellness Program to support your well-being and self-care
- Company contribution to gym and wellness memberships
- Commuter benefits ($100 per month)
- Company contribution and access to best-in-class health benefits and your own Soulmio membership
About Productboard
Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,500 companies, including Zoom, One Medical, Cartier, Microsoft, and Korn Ferry, use Productboard to understand what customers need, prioritize what to build next, and rally everyone around their roadmap.
With offices in San Francisco, Brno, and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.
In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.
- Join at the golden startup age — established stability of a Unicorn with space for individual impact.
- You’ll enjoy an exciting team atmosphere, building a whole new category of software.
- You can help change the way that products are built all over the world.
- We iterate quickly, and decisions are fast. You’ll have a voice in what we do and see the impact of your work.
- We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets.
- We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on.
About our culture
Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured every day
Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don’t waste time on politics or ego. We champion openness by sharing our goals, successes, and failures.
Join colleagues who are passionate about what they do. Team members who are invested in their work environment, and the future of Productboard. Help shape our company, culture, and product!
Check out our LinkedIn Life page, or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.
Equal Opportunity Employer Statement
We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.
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