We are looking for a Renewal Manager that will partner with our customers and internal teams for a seamless renewal process of our products and services. The Renewal Manager will formulate and negotiate favorable renewal terms based on customer information, usage, and input from other relevant departments across the organization. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact as we invest in further advancing our Customer Success efforts as a company. This position reports into the Sr. Manager, Customer Success and is a remote role.
- Proactively work with our customers to renew their software maintenance agreements and subscriptions
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Deliver renewal offers/quotes on time to appropriate customer contacts
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Process renewal orders
- Maintain and update account information in CRM
- Update customer health information when applicable based on negotiation and discussions with the customer
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers
- 1+ years’ experience in Renewals Management or Account Management in the software industry
- Knowledge of CRM systems, preferably Salesforce.com
- Knowledge and experience reviewing and comprehending contract terms, preferably in software
- Ability to work in a fast-paced environment
- Ability to work cross-functionally with other departments and team members
- Comfortable in a highly autonomous role with strong organizational skills
- Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
To perform the job successfully, an individual should demonstrate the following competencies:
- Drive & Discipline – ability to focus and work hard to achieve the right results
- Customer Focus - Enthusiastic about making clients successful
- Integrity – high ethical standards and doing the right thing even when others aren’t looking
- Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems
- Detail-orientation – be thorough and consistently deliver high-quality work
All your information will be kept confidential according to EEO guidelines.
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** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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