Renewal Executive

Location: Hybrid - London, UK

Type: Full-time

Salary: £30,000 to £35,000

On-Target Earnings: Up to 30% of base

Team: School Subscriptions

Supported by: School Subscriptions Manager

Closing date: Saturday 30th November*

Start date: Commencement Upon Hiring

About Bedrock Learning

Bedrock Learning is on a mission to improve literacy and learning outcomes for students worldwide. Our innovative platform provides personalised learning experiences and immerses students in a dynamic, interactive and aspirational curriculum. We combine cutting-edge technology with proven educational strategies to create a powerful tool for teachers, students and parents.

Bedrock Learning works with over 900 schools and supports hundreds of thousands of learners annually to realise their potential through education. We are ranked as the UK’s number one solution in primary and secondary schools, with a market-leading NPS and a platform teachers love.

This is just the beginning. Literacy is the bedrock of education, and we are dedicated to ensuring every student has the opportunity to succeed at school and beyond.

Working at Bedrock Learning

Educational impact, research and policy are the lifeblood of our operation, and we welcome team members who care deeply about our mission. At Bedrock Learning, we pride ourselves on our collaborative, inclusive, and forward-thinking culture. Our team is passionate and driven, constantly striving to innovate and improve. We offer a supportive and flexible work environment where employees are encouraged to take initiative, think creatively, and drive our mission forward. Find out more about our values here.

If you are looking for a role in a fast-paced environment where you can make a real impact and grow your career, Bedrock Learning is the place for you.

Core Responsibilities

As a Renewal Executive, you will be responsible for supporting customer satisfaction and maximising customer lifetime value through successful contract renewals. This role is suitable for an account executive or sales development representative with 1-2 years experience. 

This role offers a dynamic opportunity for growth and development in renewals and customer success within an incredibly supportive team environment. Training will be provided to equip you with the necessary skills and knowledge for success in this role.

Customer Renewals

• Own and manage a region of schools and their individual renewal processes. Collaborate across functions to share and gather insights and best practices.
• Proactively engage with customers throughout the renewal process, building strong relationships and understanding their needs.
• Utilise segmentation and forecasting frameworks to identify opportunities for account growth and assess each account's risk profile. Clearly justify your decision-making to the Subscriptions Manager.
• Ensure no lapsed subscriptions. 
• Negotiate contract terms and potential discount levels to secure timely and successful renewals.
• Identify opportunities for upselling and cross-selling to existing customers.
• Continuously suggest ways in which we can develop and improve our renewal strategy to ensure high customer retention rates and achieve a best-in-class renewal target.

Teaching and Learning Consultant Collaboration

• Collaborate with the Teaching and Learning Consultants to understand customer satisfaction and address any concerns or issues that may impact renewals.
• Use forecasting and segmentation processes to direct the Teaching and Learning team’s efforts.
• Collaborate with the Teaching and Learning Consultants to develop strategies to identify and mitigate potential renewal risks.

Cross-functional Alignment

• Stay updated on Product and Marketing roadmap and enhancements by providing input on customer requirements and needs.
• Share customer feedback and insights to drive product improvements and enhancements.
• Liaise with Finance and Operations to ensure smooth contract renewals and compliance with company policies to ensure key contacts are always known, with productive relationships are developed.

Reporting and Analysis

• Generate regular reports and analyses on renewal performance, customer trends, key metrics and present to the Subscriptions Manager. 
• Identify opportunities and risks to ensure process improvements, and present in team meetings and weekly standups.
• Provide insights and recommendations to management based on data-driven analysis.

Requirements

As a Renewal Executive, you will be responsible for supporting customer satisfaction and maximising customer lifetime value through successful contract renewals. This role will be suitable for an account executive or sales development representative with 1-2 years experience. 

Bedrock Values: Innovative, Inquisitive, Adroit, Conscientious and Committed

• 1-2 years experience in a commercial setting. Preferably in a Sales or Account Executive role. 
• A bachelor's degree in business management, business, marketing, or a related field is preferred.
• Strong communication, negotiation and interpersonal skills.
• Ability to multitask and prioritise effectively,  with strong organisational skills.
• Understanding of the commercial landscape
• Proficiency in Microsoft Office, Google Suite and familiarity with CRM software (Hubspot or Salesforce preferred)
• Ability to work collaboratively in cross-functional teams.
• Strong analytical and problem-solving skills.
• Natural hunter-sales mentality; able to find and manage high-level business in an evangelistic sales environment 
• Displays signs of commercial/entrepreneurial acumen 
• Knowledge of the Education and Technology sector is preferred

Benefits

This is an excellent opportunity for a graduate who has had some experience in a commercial and is looking to further develop their sales skills, earning potential, and strategic capabilities. The role offers significant future career potential. Bedrock provides a supportive and flexible environment for growth, featuring life-balancing benefits such as a four-day workweek and flexible working hours. More importantly, our collective mission to improve learning and literacy is something you can take pride in every day.

Your health and wellbeing

• 4-day week and flexible working hours.
• Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian, including GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover.
• Employee Assistance Programme for mental health, wellbeing, financial and legal support.
• Eye examination scheme.
• Closure between Christmas and New Year.

Your development

• Annual pay increase.
• £1,000 yearly personal allowance for training and development.
• Exciting, high-growth company with the opportunity to progress rapidly.
• Company pension scheme.

Your team

• A vibrant company culture – read our company culture code.
• Regular company-funded social events.

The Recruitment Process

Interested candidates are invited to submit their application. The recruitment process will include the following steps:

1. Assessments: Complete psychometric tests through Test Gorilla and complete a copywriting task to assess your skills.
2. Video interview: A 30-minute recording about your experience, role knowledge and ambitions.
3. Phone screen: Interview with our Subscriptions Manager to discuss your experience, suitability for the role and cultural alignment with Bedrock Learning.
4. Values and competency interview: Interview to assess your cultural fit in the organisation, and discuss your experience to date. 

Join us at Bedrock Learning and be a part of a team that is preparing young people for tomorrow’s world through innovative technology and an impassioned commitment to raising aspirations. We look forward to receiving your application.

If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

*We reserve the right to close this vacancy early if we receive sufficient applications for the role.