We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.
- Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
- Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
- Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
- Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
- Convince inbound prospects to buy our health insurance products or use any of our services.
Requirements
- Bachelor's degree in Medicine
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and on weekends.
- You have at least 1-year experience within a Health Insurance Company “inpatient approval” or within the Healthcare industry
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast-paced environments
- Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)
