Regional VP, Professional Services (Onsite)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

In this role, the Regional VP, Professional Services will build and price professional IT services models and provide exceptional execution of solution implementation on budget and on time, every time. With the experience of maturing a professional IT services organization, you will roll up your sleeves and take ownership of this increasingly growing business unit. Driven by results and success, you will inspire your team, significantly increase revenue, and create credible client experiences.

What You’ll Do:

• Client Relations: Engage with client IT leaders to understand their needs and connect them to our service offerings. Develop and maintain strong client relationships to ensure client satisfaction and loyalty.
• Strategic Alignment: Tie IT objectives to business goals and demonstrate how our solutions drive business value. Understand the intersection of product and services and utilize this knowledge to enhance our offerings.
• Service Delivery Management: Manage and oversee the delivery of IT services to ensure quality and timely execution. This includes understanding and managing risk, dealing with challenging situations, and being the point of contact during crises.
• Growth Mindset: Identify and execute strategies for growth and expansion. Leverage existing relationships and build new ones to increase our client base.
• Financial Acumen: Understand the financial aspects of IT service delivery, including pricing, compensation, and cost reduction. Strive to positively impact revenue and labor expenses each quarter.
• Project Management: Oversee IT project execution to ensure it aligns with client objectives and business goals. Manage resources efficiently to deliver IT services within agreed timelines and budgets.
• Team Leadership: Provide leadership, management and accountability. Foster a high-performance culture within the team.
• Stakeholder Management: Lead regular stakeholder calls and meetings, providing clear communication on IT service delivery progress, challenges, and solutions.

Qualifications & Interests:

• Required

  • 10 to 15 years of experience leading professional IT services organizations
  • Demonstrated experience building and growing a professional IT services business
  • Experience having responsibility for a P&L and increasing profitability
  • Professional IT services scoping and delivery experience.
  • This role will be onsite at the Pasadena office 3 days a week

   Preferred

  • Managed IT services experience

  Desired

  • Healthcare industry experience

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.