Regional Vice President, Operations

At WelbeHealth, our vision is a world where every human being participates in our culture through their final days. To make this vision a reality, we provide integrated medical and social services to our most vulnerable seniors, helping to unlock their full potential. We are looking for team members who are energized by working in diverse teams toward our shared purpose, who are eager to drive groundbreaking innovation, and who will interact with those we serve and those who serve them in a spirit of understanding and compassion. 

We launch and operate PACE (Program of All-Inclusive Care for the Elderly) programs nationwide, starting in California. The PACE program serves as our patients’ health insurer and directly provides comprehensive primary care and social services to keep them living safely in the community. The Regional VP, Operations (RVP) has accountability for the quality, compliance, team health, financial performance, and growth of our PACE organizations in a WelbeHealth geographic region. They oversee the operation and financial performance of the PACE services, inclusive of center and home health services. They work closely with senior WelbeHealth leadership on performance and growth strategies, many of which are transformational in nature. They ensure that services are provided compliant with regulation and at the quality that meets or exceeds WelbeHealth standards. They partner as dyad with the Chief Clinical Officer or assigned Medical Directors to ensure care excellence and share ownership of all clinical outcomes. The RVP facilitates collaborative relationships across WelbeHealth and stakeholders and manages a high-functioning leadership team that successfully operationalizes WelbeHealth values, team culture and mission.

What you’ll do:  

• Oversees WelbeHealth PACE operations in assigned region with objective and clear top decile clinical quality, participant experience, staff experience, and financial/growth performance. 
• Hires, develops, inspires, and invests in the successful careers of top talent Executive Directors and other key talent in the region. 
• Build strong relationships with key external stakeholders in industry associations, government/regulators, and providers in the region and state. 
• Ensures WelbeHealth’s “beyond reproach” compliance with applicable Federal, State, and local regulatory and licensing standards. 
• Oversees the Executive Directors coordination and preparation for WelbeHealth Board meetings. 
• Participates with operations leadership to continuously refine and execute the enterprise operations plan. 
• Partner closely with the WelbeHealth Launch team in the successful opening of new sites. 
• Participates in and influences strategic planning and broader WelbeHealth initiatives, potentially piloting and/or leading these projects. 
• Shares and leads replication of best practices across other programs. 
• Must be willing and have the ability to work a varied schedule that may include evening nights and weekends; periodic travel for Executive and team meetings will be required. 
• Complete all required documentation in a timely and accurate manner. 
• Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families. 
• Follow WelbeHealth policies and procedures and participate in any required Quality Improvement activities, staff training and meetings. 
• Communicate regularly with Supervisor and team regarding workload and priorities. 
• Timely completion of all mandated trainings and education. 
• Timely completion of all mandated occupational health screenings as needed. 
• Exercises flexibility in performing assignments as business needs evolve. 
• Ability and willingness to be onsite in WelbeHealth centers in assigned region 50%+ of days. 
• Other duties as assigned. 

 Why you’ll love working at WelbeHealth: 

• You’ll play a critical role in bringing the ground-breaking PACE model of care to new markets, providing much needed services to vulnerable and underserved populations 
• You’ll be joining a company that combines the best of mission-driven orientation with innovation, with the opportunity to help shape our programs and processes as we grow 
• You’ll be surrounded by capable colleagues who care deeply about their work and team up to create a whole that is greater than the sum of our parts 
• All employees are owners of WelbeHealth and are aligned around performance and growth 

Your qualifications: 

• Five years’ experience leading a $100 million+ complex healthcare delivery organization with P&L accountabilities, ideally focused on vulnerable seniors. 
• Consistent track record of driving initiatives that improve operations effectiveness and patient experience. 
• Demonstrated ability to hire top talent, build high performing teams, and mentoring/developing high potential leaders. 
• Experience presiding over a data-driven organization, leveraging reports and data to prioritize and oversee people and projects. 
• Experience working with CMS, state health and human service department regulators, and other government stakeholders. 
• Two years’ supervisory experience with demonstrated ability to mentor and develop team members. 
• Ability to process accurate information in a timely manner. 
• Excellent leadership, organizational and communication skills in settings with seniors, their families and interdisciplinary team members. 
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects. 
• Highly motivated, inspirational leader who is able to innovatively engage, support and remove barriers for the team to ensure the team consistently meet established goals. 
• Ability to work independently with minimal supervision. 
• Demonstrated ability to prioritize in a fast-paced environment. 
• Experience and competency working with people from diverse backgrounds and cultures. 
• Commitment to unlocking the full potential of our most vulnerable seniors.

Location: 

• Strong preference for candidates living in NY or NJ as this will support our East Coast markets.
• Willingness to travel up to 50%

We believe that unlocking the full potential of our most vulnerable seniors requires a diverse team with a variety of perspectives. We are an equal opportunity employer and individuals seeking employment at WelbeHealth are considered without regard for race, color, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by federal, state or local laws.