Delta Electronics is hiring a

Regional Team Lead Technical Support Level 2

Soest, Germany
Full-Time
  • Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development
  • Collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines
  • Participation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team
  • Participate in conducting regular performance reviews, set performance goals, and provide constructive feedback to team members
  • Serve as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction
  • Serve as the primary point of contact for regional service partners
  • Monitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed. Ensuring Service Level Agreements are met.
  • Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfaction
  • Handle escalated cases and take part in case handling load when required
  • Bachelor's degree in Electrical Engineering or a related field
  • Minimum of 3 years of experience in a leadership role within the electrical industry
  • Experienced in Electrical  Supply or backup systems and their installation, support, maintenance, and repair (EV Charging, UPS, Renewable energy systems or similar)
  • Leadership and management skills, with the ability to motivate and inspire a team
  • Proven track record of driving results and meeting performance targets
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
  • Native/Fluent in German and English
  • Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus.
  • Solid problem-solving and decision-making abilities, with attention to detail
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
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