Regional Property Manager (Multiple NC Sites)

Responsibilities

• Review and present annual budgets for approval by senior management. Monitor property budget performance and prepares and/ or reviews monthly variance reports and reforecasts. Work with senior management to resolve financial issues. Conduct monthly financial reviews.
• Approve or disapprove all expenses which exceed the Property Manager’s authority level. Collaborate with senior management to establish appropriate rent levels. Ensure timely collection and deposit of all rents and other fees and initiates corrective and/or legal action as needed. Review rent schedules, scheduled rent increases, and renewals.
• Monitor each property's recertification process including the completeness, accuracy, and timeliness of all recertifications. Assist in the negotiation of vendor contracts in accordance with the Winn Purchasing Policy. Track property tax reassessments, tax bill issuance, and the accuracy of the property tax rates.
• Work with Superintendents and Regional Maintenance Coordinators to implement all maintenance programs and controls to ensure that expenses are kept within budget. Ensure timely and accurate submission of Monthly Manager's Reports. Participate in company-wide initiatives as required.
• Meet with each client at least quarterly to review property performance and client satisfaction. Respond to all client inquiries or concerns as soon as possible, but no later than 24 hours after receipt.
• Ensure that the building and grounds are well maintained. Provide for the maintenance and operation of all life safety systems. Oversee maintenance policies, plans, and procedures, including work order systems, purchase order systems, bidding requirements, preventive maintenance, inventory control, and turnover procedures. Work with the Regional Maintenance Coordinator to resolve maintenance issues. Conduct regular meetings with maintenance staff.
• Provide timely submission of required financial reporting as prescribed by company policy. Maintain detailed written records per company policy and in accordance with all applicable agency requirements. Implement all company policies, plans, and procedures. Conduct weekly staff meetings with property personnel, emphasizing the Winn Safe Protocol. Conduct site visits in accordance with the company's guidelines for the physical inspection and review of administrative and maintenance procedures.
• Maintain budgeted occupancy goals. Follow company marketing policies and reporting requirements, maintain comparability studies, and implement site resident retention program. Ensure quality of rental advertising and printed materials. Demonstrate a comprehensive understanding of the: market area, site competition, and general market conditions. Work with the Director of Marketing to implement the company's marketing policies and procedures and to resolve marketing issues.
• Review the property’s rental application process and adheres to property and agency standards. Comply with all applicable agency requirements including the maintenance of the property’s internal and external wait list. Supervise the leasing and renewal programs. Conduct weekly meetings with the leasing staff.
• Recruit, hire, train and develop personnel to meet regional staffing requirements. Use company directives in the hiring, promotion, termination and transfer of site personnel. Maintain personnel records according to company policy. Promote staff efficiency through ongoing company and industry trainings, instruction, and leadership. Resolve personnel problems and engages Human Resources and senior management as needed.
• Collaborate with senior staff on salary adjustments and promotion of personnel. Comply with Affirmative Fair Housing regulations and Equal Opportunity/Affirmative Action policies, including federal, state, and local governing agency requirements. Ensure advertising satisfies EEO requirements. File required paperwork regarding workers' compensation claims in accordance with company policies. Use the company's Professional Development Program to develop, assist, train, and motivate site personnel. Ensure the Human Resource policies are implemented and followed.
• Create and maintain active resident relations programs by promoting positive interactions with all residents. Work closely with resident groups in establishing ongoing programs to meet the needs of the residents. Conduct quarterly resident meetings to establish effective lines of communication.
• Asses the property's security needs, implement security programs and/or security contract, and make recommendations to senior staff. Involve community resources, including local police departments, in security matters affecting the property.

Requirements

• High school diploma or GED equivalent.
• 5-8 years of experience managing multiple properties.
• 3-5 years of supervisory experience.
• Experience with LIHTC, PBV, RAD and Market Rate housing.
• Advanced proficiency in Microsoft Office.
• Excellent customer service skills.
• Knowledge of landlord and tenant laws.
• RCRS and NCHFA experience.
• Strong managerial skills.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Current residency in Charlotte, NC.
• Ability to work with a diverse group of people and personalities.
• Ability to travel between sites.
• Outstanding verbal and communication skills.
• Affordable Manager Certifications: NAHP – CPL, SHCM, CAM.
• Market Manage Certifications: RAM & ARM honored; CGPM – NAA or NAMA honored.

Preferred Qualifications

• Bachelor's degree.
• Knowledge of NC legal policies.
• Knowledge of marketing and leasing techniques.
• Experience with OneSIte, Yardi or RealPage property management software.