Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.
Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Stuart is a highly diverse and inclusive company of 280+ employees from different nationalities and backgrounds working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Spain 🇪🇸 and the UK. 🇬🇧
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌
We are currently looking for a Regional Operations Manager based in Warsaw. If you are a highly motivated individual, who is passionate about last-mile delivery, technology, and expansion - this role is for you!
As a Regional Operations Manager you will help us to scale our business in Poland. You will focus on delivering world-class service to our clients at all times and will be responsible for key financial and operational KPIs such as gross margin and order success rate in the cities you’ll manage. You will have the opportunity to be at the forefront of our new operation and play a vital role in balancing the interests of our clients, high growth, and profitability. Sounds exciting, right? 🌟
You will join the Operations Team and will be based in our office in Warsaw 🥳
What will I be doing? 🤔
- Matching supply and demand - working with business operations, courier operations, and the onboarding team to enable that we have enough riders in the right place at the right time
- Overseeing the gross margin and executing initiatives that focus on improving this metric.
- Managing the fleet structure, quality and incentive schemes, as well as driver relations.
- Analysing the results, historic data and multiple data points to connect dots and take quick actions.
- Working closely with Commercial & Account Management to understand client requirements.
- Designing the onboarding plans alongside the Courier Operations Team.
- Conducting root cause analysis and proactively finding areas for operational improvement.
- Planning alongside cross-functional teams the rollout/launch of new clients, pickup locations, and verticals.
What do we need from you? 😎
- At least 2 years of work experience in consulting, retail, FMCG, or logistics-based roles. Q-commerce, food delivery or micro mobility would be a plus!
- Proven organisational and strong analytical skills - proficiency in Excel required, SQL knowledge would be a plus 🤓
- Data-driven and passionate about problem-solving - no day is the same at Stuart.
- Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas.
- Great ownership and ability to use your own initiative for decision-making.
- People-person who loves to collaborate in cross country & cross-team projects.
- Great interpersonal & communication skills in both Polish & English.
The stuff you wanna know 😉
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙
Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
