Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.
Our Mission 🚀
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Stuart is a highly diverse and inclusive company of 280+ employees from different nationalities and backgrounds working across France 🇫🇷, Italy 🇮🇹, Poland 🇵🇱, Spain 🇪🇸 and the UK. 🇬🇧
It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision 🙌
About the Role
We’re looking for a REGIONAL MANAGER to join the UK Regional Management team, part of the wider Performance Team at Stuart UK. You will report into the UK Regional management lead. You will focus on delivering a world class service to our clients at all times through insights-driven analysis, excellent planning and meticulous execution.
You will be working across stakeholders to pinpoint areas for improvements in your city and apply targeted performance strategies. You will be at the forefront of the operation, running and maximising the operations on a day-by-day and week-by-week basis.
You will join the Operations Team based in our beautiful office in London, Old Street.
What will I be doing? 🤔
- You will be responsible for working across teams and departments to ensure the smooth running of our on-demand client operations within your city. You will work across teams and departments to ensure the correct courier supply in place, devise courier incentive strategies, provide performance insights and analyses as well as prepare and execute for client launches and roll-outs.
- Responsible for the daily on-demand operations of our clients
- Owner of financial and operational decisions
- Allocating budget effectively to match supply and demand - working with Business Operations, Courier Operations and the Fleet Management team to ensure that we have enough riders in the right place at the right time
- Working closely with Commercial & Account Management to understand client requirements & adapting the daily operations to satisfy client needs & achieve client SLAs
- Identifying areas for operational improvement based on your analyses, operational understanding and courier feedback
- Designing courier incentive and productivity schemes to balance our financial and operational metrics for our on-demand clients
- Vetting and executing store roll-outs across key clients
What do we need from you? 😎
- Minimum of 2-3 years of work experience in an operational, consulting or startup role
- You have a strong analytical mindset and can apply numbers to actions
- You are a strong communicator and have experience working with different stakeholders across departments
- You are inquisitive and forward-thinking - curious, thoughtful and confident in questioning the status quo
The stuff you wanna know 😉
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙
Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗
