Regional Manager, Airport Operations

• Directs, manages, and coordinates the activities of location staff and contract personnel to ensure proper facility operation.                        
• Prepares annual operating budget and ensures that the facility(s) is operating within budget perimeters and takes appropriate remedial action on negative variance.
• Prepares and manages the operations plan (logistics, staffing, and controls) for the location.
• Ensures that proper revenue control discipline, risk management procedures, security and customer service protocols are understood and being followed by all employees.
• Evaluates staff performance, serves disciplinary notices and handles first-step grievances.  
• Serves as primary liaison with the client and maintains a close relationship with key airport personnel as well as support personnel in CSO/NSO.
• Monitors client and customer satisfaction with services.  
• Ensures the facility(s) is safe and secure and that proper location maintenance and housekeeping is performed as required.  
• Plans and leads regular meetings with client to report on finances, operations and on-going projects/strategies.                          
• Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
• Supervises the work of sub-contractors to ensure that work is done properly and per the contract.  
• Coordinates facility openings/closings and service offering launches and determines operating plan requirements necessary to accommodate successful execution of business plan.
• Interacts with customers as needed to answer questions, investigate resolve complaints/violations and to improve customer satisfaction levels.
• Monitors and reviews audit results to maintain security vigilance over possible employee theft and/or inefficiencies.
• Monitors and reviews all accidents and damage claims to establish remedial plans or programs to prevent the occurrence or reoccurrence of similar claims.
• Reviews and approves location expenses.
• Participates in the development of regional financial and operational goals and is responsible for meeting determined goals.
• Leads the customer acquisition initiatives at the airport by providing digital marketing strategies and staying abreast of technological solutions that improve the customer experience and/or the efficiency of airport operations.
• Develops and maintains a comprehensive understanding of competitive (off-airport) markets and of competitors’ strategies within the assigned region.

• Bachelor’s Degree
• Must possess a valid state-issued driver’s license with a current address and acceptable driving record.
• Must be able to obtain and maintain an Airport issued (FBI clearance) badge.  
• At least 5 years of Airport Parking Experience, preferably with a strong background in shuttle and valet operations.
• Previous oversight of multiple direct reports and a large employee staff is also required. 
• Strong computer skills are required with proficiency in Word, Excel and PowerPoint.  
• Prior experience working with parking access and revenue control systems a strong plus.
• General understanding of financial statements, accounting & budgeting skills required.
• Must have strong leadership skills and the ability to delegate work effectively.  
• Excellent follow-up, verbal and written communication skills are a must in a fast-paced multi-site environment.  
• You will be expected to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities and respond to issues in a timely matter.  
• You must be able to handle a variety of tasks and manage them to established deadlines. 
• Strong attention to detail.

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