Main duties of the role:
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Communicating with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Maintaining/repairing/replacing PC and laptops parts as required;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Working continuously on a task until completion (or referral to third parties, where appropriate);
- Prioritizing and managing many open cases at one time;
- Rapidly establishing a good working relationship with staff and other professionals; and
- Testing and evaluating new technology.
• Active Directory / File Server
- User account management (create, update, delete), including Cambodia and oversea offices;
- File management: manage files & folders as per DFDL’s requirements and policy;
- Data security and access management as per DFDL's policy; and
- Maintaining backups of all systems.
• Office 365
- Creating and Updating user mailboxes;
- Providing Auto responder services;
- Outlook/Mailbox monitoring; and
- Managing OneDrive and Document Libraries.
• Network Infrastructure
- WAN/LAN monitoring;
- Monitoring DNS, DHCP;
- Internet traffic monitoring; and
- Maintaining network cables and WiFis.
- Ensuring proper connection to printers; and
- Assisting in servicing printers.
• Printer Management
- Ensuring proper connection to printers; and
- Assisting in servicing printers.
• General Maintenance:
- Hardware and software installation and service;
- Laptops, workstations, printers
- MS Office 2013/2016/365
- Antivirus
- Printing and Scanning
- DFDL custom applications
- Solve IT Support ticket requests; and
- Manage IT inventory;
Other activities:
- Other tasks not specifically listed in this document may be assigned from time to time.
Requirements
Skills, Knowledge, and Experience Required:
Essential
- Demonstrates excellent IT skills;
- Possesses a tertiary-level qualification in IT or any related discipline;
- At least four years’ experience in IT with a large company, preferably a professional services firm;
- Possesses strong organizational skills. With the ability to cope with competing demands and prioritizing tasks;
- Excellent English communications skills (spoken and written);
- Demonstrates the maturity necessary to effectively manage requests;
- Demonstrates excellent IT skills (MS Outlook (and Office 2010/13); and
- Exhibits honesty, reliability, and a commitment to strict confidentiality.
Technical skills
- Technically proficient in Windows 7/8/10, Office 2013/16, Server 2012/2016 or higher, Exchange 2010, Office 365; and
- Strong technical aptitude, especially relating to PC/Server/Network hardware.
- Ability to work in a dynamic and supportive team environment;
- Possess good verbal and written English communications skills;
- Executes tasks with precision;
- Proactive and self-motivated; and
- Makes a continuous effort to broaden personal knowledge and skills to become more effective in this role.
Personal qualities
Desirable:
- Knowledge of VM platforms such as Citrix XenServer and Windows Hyper V 2012;
- Knowledge of Cisco IOS specifically with Security Appliances and Managed Switches;
- Knowledge of MS SQL and SharePoint; and
- Technical diploma or equivalent employment experience.
