Who are we looking for…
Daniels Health has an exciting, Mid-level opportunity for a hard-working team player eager to take advantage of a hands-on approach. The right person will have an extensive background in field service and product installations. In this evolving environment, you will have an ability to focus on personal and team success, have an immediate impact on those around you, develop relationships with internal and external stakeholders, and work in a fast-paced environment with growth and development opportunities across the business.
Role Overview
The Implementation Manager role is to guide the Implementation Department through the coordination and execution of various phases of the Installation Process. The Implementation Manager will regularly interface with Sales & Corporate team members, Customers, and Subcontractors. The Implementation Manager will be responsible for coordination related to issue & action item follow-ups, scheduling & coordination of field resources supporting the Implementation Team as well as owning implementation projects from start to finish.
What you will do
The Implementation Manager will fulfill multiple duties including but not limited to:
o Internal communication with Sales Team to understand new and emerging opportunities (as well as identify existing growth opportunities).
o Implementation and coordination Lead:
· Map out implementations.
· Assign tasks and action items from implementation meetings for both internal and external stakeholders.
· Responsible for tracking hours for all implementation tasks.
o Site Assessment:
· Physically walk customer sites and visually assess types of containers, placement, count, and upsell opportunities.
· Record information specific to each site assessment and opportunity.
· Communicate detailed information to Sales, and Finance teams.
o Implementation Inventory Requests:
· Submittal of inventory requests for rollouts.
· Ensure proper timing and contacts for inventory delivery.
o Liaison to Customer and Support stakeholders.
o Provide Onsite Implementation Leadership.
· Communication to customer representatives in advance of installation.
· Outline expectations and mitigate issues as they arise.
· Coordinate personnel during the transition of service, replacing existing sharps management system.
o Implementation Fitout Submittals:
· Ensure all onsite installed and backup stock is accounted for.
· Work with plant to make sure their servicing stock is accurate and accounted for.
o Training of associate personnel.
o Work closely with sales team to ensure seamless and effective implementation of new sites
Candidate Profile
Skills / Qualifications
· 5+ years of Professional Experience, with 2+ years as a Project Manager within Services Organization.
· Self-motivated, self-directed, problem solver with excellent communication skills.
· Ability to work independently without direct supervision.
· Excellent customer service skills.
· Ability to use basic hand tools such as a drill, screwdriver, hammer, tape measure and level.
· Willing and able to work weekends when necessary.
· PC, email, internet, and Microsoft office skills required.
Special Requirements
Physical Requirements:
· Lift containers weighing up to 50 lbs.
· Push/pull wheeled transporters and/or palletized product up to approximately 300 lbs.
· Occasionally travel up and down staircases.
· Walking of two (2) or more miles per day.
· Standing for extended periods of time.
· Work in and around hospital personnel, sensitive medical equipment, and patients.
Other Requirements:
· Must be willing to travel. 70-80%
· Must have access to reliable transportation.
· Bilingual (French/English) would be a strongly considered asset
