Hello Neighbor is seeking a Refugee Resettlement Case Worker who will support the efforts of the Resettlement Team as they welcome Pittsburgh’s newest neighbors.
The Hello Neighbor Go Team includes a roster of highly qualified resettlement specialists who deploy on short notice in a variety of contexts to support the Hello Neighbor mission. The position is contingent on available funding. Members of the Go Team provide timely core services on short-term assignments up to a maximum of three months.
Working from our Pittsburgh, PA office, the Refugee Resettlement Case Worker is tasked with providing refugees a warm welcome from day one in the United States and offers continuous case management for the initial three months for every individual within a refugee family. As the first person our new families meet, the case worker will play an integral role in helping them adjust to life in a new country and the greater Pittsburgh area. Case Workers provide support services for newly arriving refugee families both directly and through engagements with housing and landlords, social services agencies, educational institutions, healthcare providers, community organizations and the entirety of the Hello Neighbor staff.
Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, and a national program supporting other refugee and immigrant nonprofits around the country.
This is an in-house temporary full-time non-exempt position at our Pittsburgh, PA office in Larimer. We require COVID-19 vaccination for employees. The successful candidate must be currently authorized to work in the United States.
Reports To: Resettlement Services Supervisor
Key Responsibilities
- Support the Refugee Services Supervisor and other colleagues in planning for new arrivals.
- Manage or support the resettlement of clients ensuring timely delivery of services as per the Cooperative Agreement with the State Department.
- Welcome new refugee families at the airport and transport them to either their temporary or permanent residence.
- Facilitate housing setup, e.g. gathering of household items and furniture, in general preparing the home for new families and provide initial housing orientation.
- Conduct periodic home visits and develop Individual Service Plans in consultation with clients, based on individual challenges and needs, either alone or together with other colleagues.
- Facilitate access to healthcare, social services, and interpretation for multiple refugee families, during their first 90 days in the United States.
- Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement.
- Provide timely, detailed case notes for all employment and case management services.
- Ensure implementation of service plans and help clients receive appropriate services from the County Assistance Office, social security office, school enrollment, medical and ESL classes, etc.
- Provide community and bus orientation to ensure that new families can navigate Pittsburgh via public transportation.
- Maintain client files and ensure supporting documents are appropriately curated–electronically and otherwise.
- Properly track financial disbursements on behalf of the families.
- Help clients to reach their goals, address challenges and utilize available resources.
- Make referrals to external service providers as necessary to assist clients in achieving self-sufficiency.
- Coordinate interpretation and translation services for families as needed.
- Participate in regular supervision meetings and relevant staff meetings.
- Adhere to Hello Neighbor’s confidentiality guidelines and ensures the appropriate handling of sensitive information.
- Other duties as assigned within the scope of position expectations.
Preferred Qualifications
- 1-3 years of related and/or applicable work experience and a demonstrated ability to work with refugee and immigrant communities effectively
- Comfort navigating social services systems
- Experience working with interpreters highly valued
- Bilingual or multilingual in priority language strongly preferred (Dari, Pashto, Arabic, Swahili, French, Spanish, Haitian-Creole, Rohingya)
- Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, and the community
- Possesses cultural competencies, encompassing knowledge, attitudes, and behaviors relevant to the communities served
- Thorough understanding of issues pertinent to refugees and immigrants
- Able to cultivate excellent relationships with clients, staff, and partners
- Exhibits adept task management, including priority setting, meeting deadlines, and efficient time scheduling for multiple responsibilities
- Digital literacy and the ability to learn new software
- Flexibility and ability to work nights and weekends as necessary
- Effective collaboration with others through cooperative efforts
- Willingness to work in a fast-paced, multicultural environment
- Alignment with and support of Hello Neighbor’s core values
- Ability to regularly lift 25-50 lbs for housing setup, furniture assembly
About You
- Energetic, motivated, and hardworking
- Ability to take direction and work independently, as well as collaboratively
- Ability to take initiative and manage multiple tasks and projects at one time
- Passion for community building, refugee and immigrant rights
- Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
- Excellent writing, communication, and organizational skills
- Living migration experience and fluency in other languages a plus
Details/Benefits
- This is a temporary in-house position at our Pittsburgh office in the Larimer neighborhood
- Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and PSEA training are also be required
- We require COVID-19 vaccination and a booster for full-time employees
- Valid driver’s license, reliable personal vehicle, and proof of insurance are required; MVR records will be required
- Applications are accepted on a rolling basis.
- Selected candidates will be invited to interview on a rolling basis
- Anticipated start date: Nov 12, 2024
- Anticipated end date: 90 days from start date
- Salary information; $20-25 per hour, commensurate with experience
- For temporary full-time employees, benefits are not available
- The successful candidate must be currently authorized to work in the United States
Equal Opportunity Employer
At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
All Applications Welcome
Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!
