IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Annual compensation: $77,000 – 82,000, plus bonus potential.

Position Overview: This referrals manager is responsible for managing referrals process from outside providers for all FCC clinics. The Referrals Manager provides oversight, guidance, and coverage for the referrals Intake staff, monitors, and improves Key Performance Indicators (KPIs), provides ongoing provider communication on FCC referrals, and maintains staff improvement and training.  The Referrals Manager plays an integral role in assessing the referring provider and patients’ needs and ensures cross functional communication to enhance the patient and provider experience.  The referrals manager will also serve as the primary liaison for the director of community partnerships, serving as the main point of contact for outside practices.

Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards. Establishes and monitors staff safety and regulatory compliance.
• Assigns and manages day-to-day workflow for referral Intake Coordinators. Implements staff adjustments, back-up coverage or cross coverage as needed.
• Partners with regional administrators, director of community partnerships and internal stakeholders to identify and implement strategic plan to enhance the patient and provider experience and ensure FCC provides top level scheduling service to patients referred to our practices.
• Performs and oversees comprehensive referral reviews to identify referral trends and provide guidance on how to better optimize external relationships.
• Performs and oversees the scheduling of intake appointments based on intake assessments and provider matrix.
• Provides and oversees an excellent customer service function to include the support of patients, families, internal and external customers.
• Meets established referral metrics and quality goals.

Other Duties:

• Performs other duties as needed and assigned.

Supervisory or Managerial Responsibility:

• Supervises up to 10 employees.

Minimum Qualifications:

• Bachelor’s degree required.
• Five years’ experience in a healthcare setting with three years of supervisory experience required.
• Knowledge of medical terminology, medical insurance or medical billing preferred.
• Experience with Microsoft Office Suite required.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

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