Recruitment Program Manager, Managed Services

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Upwork’s Managed Services Recruitment team is on a mission to grow and develop the relationships and programs with our large account clients. As a Program Manager on the Managed Services Recruitment team, you will work directly with a team of leads, sourcers and recruiters to exceed expectations set by the client. You will also work closely with the internal client team of Program Managers and Project Coordinators. With deep staffing and recruiting experience, you know what ‘great’ looks like. You will be responsible for helping develop a talent strategy that ensures we identify, develop relationships, and drive loyalty with the best talent in the world. You have a bias for action, and ensure that clients, internal partners, and candidates who move through our process have an outstanding experience. This is an exciting opportunity to join and grow an already thriving team at Upwork!

 Your Responsibilities:

• Provide Recruiting Program Management services to a dedicated outsourced solutions team. 

• Lead day-to-day operational functions of a growing team, including leads and recruiters that are responsible for helping our clients meet their talent needs by recruiting talent on and off the Upwork Platform.

• Understand recruiting best practices, and establish and track key team metrics to ensure that our clients have access to the world’s best talent.

• Identify new resources and talent pools to allow the team to find difficult skill sets.

• Work cross functionally with other internal teams to understand and meet the needs of our clients

• Meet/exceed team SLA’s, and be accountable for fill rate and quality metrics

• Utilize and manage applicant tracking and productivity systems responsible for engaging and driving utilization of highly qualified candidates 

• Ensure an outstanding experience for clients, candidates and business partners

What it takes to catch our eye:

• Excellent Team Leadership Skills: You have experience building trust and driving results across a robust globally distributed team 

• Outstanding interpersonal skills: You are well versed in collaborating with peers, customers, executives, and tailoring your message accordingly. You can take various input and ideas and distill them to a cohesive and measurable strategic message.

• Validated data driven approach to decision making and excellent problem solving skills

• Understanding of global sourcing techniques and tools to identify, court, and land passive talent

• The spirit of innovation and entrepreneurship: you are not afraid to take risks, think bigger, and never settle. 

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.