Recruiting Coordinator/Office Coordinator

What we’re looking for

SurveyMonkey is adding a Recruiting Coordinator/Office Coordinator to support our new global office in Heredia, Costa Rica. This is an exciting time to join our new office and help shape employee experience! In this hybrid role, we anticipate you spending ~80% as a Recruiting Coordinator and ~20% as an Office Coordinator.  You will report to the Director of Talent Operations and People Programs.

Recruiting Coordinators are the linchpin of the Recruiting Team -- owning both process and experience. You will be responsible for building trusted partnerships as you schedule interviews across teams, functions, and geographies. You are also instrumental in providing an exceptional experience for all our candidates. As the Office Coordinator, you will continue to provide exceptional customer service to ensure our employees in Heredia have a positive in-office experience.

If you are highly organized, have a strong attention to detail, and enjoy being customer-focused, this is the opportunity for you!

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

What you’ll be working on

• Be a SurveyMonkey ambassador, providing all candidates and employees with exceptional experience at every touchpoint, whether during an interview or as an employee.
• Own interview scheduling responsibilities in our scheduling platform Goodtime for the candidate lifecycle, including phone, virtual, onsite interviews, and candidate pregames and roundups.
• Communicate in a timely and friendly manner all interview logistics and updates to interviewers and candidates.
• Ensure data integrity in our applicant tracking system Greenhouse.
• Plan and execute quarterly in-office events.
• Act as the frontline for employee in-office queries, including badging, food services, and coordinating with our building management as needed.
• Seek out opportunities to better our processes -- we appreciate fresh eyes and are always looking to improve!
• Support ad hoc projects and requests as needed.

We’d love to hear from people with

• Hyper-organized with a keen attention to detail, you have a knack for juggling multiple tasks.
• Customer-centric focused; you put the candidate or employee’s needs first and can effectively communicate and collaborate at all levels of the organization.
• Think on your feet; you can effectively problem-solve when things go awry.
• Teamwork makes the dream work; you are comfortable working with and supporting others in different time zones.
• Curiosity: you enjoy problem-solving and improving processes.
• Ability to communicate written and orally in English at the B2+ level.
• Interest in Recruiting or Human Resources.
• Experience with Greenhouse and Goodtime are a plus.