Recovery Agent, CMS

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Visit tradercorporation.com to learn more..

·       Manage supply chain and other parties at a transactional level in the repossession and liquidation of moveable assets, of assigned client portfolio applying the PPSA rules (Seize and Sue rules, redemption and reinstatement rules, Bankruptcy and Insolvency Act etc.) and pertinent regulatory rules of the Recovery process.

·       Provide value based recommendations to our clients and ensure all client request are appropriately handled with the highest degree of accuracy and professionalism.

·       Investigate accounts that have been assigned, verify documents Conditional Sales Contracts, Chattel Mortgages, registers/amends Liens to ensure creditor’s right to enforce seizure. Perform asset equity analysis while also applying seize or sue guidelines

·       Create and maintain and update customer files in internal applications ensuring accuracy and detail while acting as the primary liaison between Creditor and repossession agents.

·       Manage and guide the creditor’s customer through the redemption process and process funds accordingly as per established guidelines.

·       Manage assigned client portfolio applying the PPSA rules (Seize and Sue rules, redemption and reinstatement rules, Bankruptcy and Insolvency Act, proportion paid rules etc.) and pertinent provincial and federal regulatory rules/laws of the Recovery process across Canada and recovering Canadian Assets that have crossed the border.

·       This individual will have, and continually develop, industry knowledge to ensure that Client mandates and applicable PPSA provincial and federal laws, Consumer protection etc. are being adhered to, in regards to recovery and redemptions.

·       Achieve monthly targets, Service Levels and Key Performance Indicators. Focus on achieving optimal business results and in doing so providing our Clients with a superior level of service while meeting company and client strategic goals

·       Research and analyze data, leads, reports to identify valid locations and contact information and direct supply chain accordingly.

·       Manage the recovery of Small Business asset repossession with a clear understanding of GSA agreements and application of rules.

·       Provides FIs the most reliable, efficient and cost-effective locate while ensuring compliance with all regulatory requirements.

 

·       Post-secondary education (Business degree/diploma preferred)

·       Credit and Collection Degree/Certification is an asset

·       2-3 years experience in credit and collection background or financial services industry

·       Bilingual agent must have excellent French both written and verbal

·       Excellent computer skills (Windows, Microsoft Word, Excel) including typing is mandatory.

·       Superior phone skills with a professional demeanor. Preferably experience in de-escalation.

·       Excellent negotiating skills.

·       Good Understanding of PPSA rules, Reinstatement/Redemption rules, Bankruptcy and Insolvency Act and regulatory requirements by jurisdiction of the Recovery Process preferred.

·       Highly developed analytical, decision making and investigative problem solving skills.

Outstanding comprehension and critical thinking ability in applying Jurisdictional rules and regulations in the recovery process and make recommendations and present them in a concise and logical way.

·       Excellent interpersonal and verbal and written communication skills.

·       Ability to handle multiple tasks, and deal with interruptions and prioritize work to meet SLAs and optimize results.

·       Goal oriented; ability to work in a metrics driven position

·       Ability to work in a fast paced high pressure environment with minimal supervision.

•     Previous Repossession services experience including skip tracing is a strong asset