For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on
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LinkedIn.
Reporting to the Facilities Manager and working closely with the Workplace Experience and the Real Estate Teams, this position is responsible for the coordination and facilitation of PointClickCare’s visitor, customer, and employee experience. The role demands a high level of multitasking between various systems such as visitor & vendor management software, telephone systems, e-mail correspondents, appointment management, etc. In order to meet these expectations.
Key Responsibilities(Reception)
- Answering incoming switchboard calls from potential clients & customers, transferring to various departments as required.
- Greeting and appointment coordination of all visitors and vendors attending the office.
- Proficient knowledge of PointClickCare’s corporate structure, departments, and products in order to facilitate and assist customers and employees seeking direction.
- Manage the sign-in/out process of all visitors and vendors onsite.
- Organization and facilitation of onsite event guest registration.
- Assist the Workplace Experience team in the facilitation of employee’s office & meeting room bookings.
- Inventory and ordering of all electronic badge accessories.
- Monitoring of the office First Aid Room usage and coordination of sanitation as required
- Key control of all visitor, vendor, and temporary employee badges including follow-up on any missing items.
- Formatting proofs and ordering all corporate business cards and name tags
- Coordination and ordering of all corporate flowers.
- Internal management and distribution of all external time-sensitive faxes.
- Ensuring the Reception area is kept in a clean and organized manner.
- Upkeep and organization of all key contacts and phone numbers.
- Update the reception playbook to ensure all information current
- Training of all Reception relief staff
- Assist other departments and Executive Assistance with various one-off administration projects as required
- Working hours: 8:30AM - 4:30PM.
Key Responsibilities (Mailroom):
- Manage, notify, and distribute all incoming and outgoing mail/parcel deliveries.
- Organize and facilitate centralized receiving of packages.
- Track and record incoming parcel deliveries.
- Oversee postage machine supplies, maintenance, and funds reports.
- Manage and maintain all courier and shipping accounts.
- Inventory and stock all paper, office, and shipping supplies.
- Ensure the mailroom is neat and organized.
- Creation and upkeep of the mailroom manual and Standard operating procedures.
- Training of all mailroom relief staff.
- Special projects as assigned.
Required Experience
- An equivalent combination of relevant education and experience with a preference for a Diploma in a relatable subject
- Extensive experience dealing with clients & customers preferably in an environment where problem-solving is required
- Ability to assist employees, clients, and visitors with emphasis on outside-the-box thinking when required
- Must be self-motivated with strong multitasking and organizational skills
- Effective written and verbal communication, interpersonal, and problem-solving skills
- Computer proficiency with Microsoft 365 products
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Working at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact
[email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
[email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
