Receptionist

Responsibilities

• Monitor building entry points and permitting entry as necessary to guests.
• Maintain a positive disposition at all times.
• Greet employees, building tenants, Tyler clients, tenant clients, and guests.
• Ensure guests properly sign in and out when arriving to and departing from the facility.
• Ensure guests are escorted by a Tyler employee or building tenant while visiting.
• Establish and maintain effective professional working relationships with employees, building tenants and Tyler clients
• Maintain organization's stability and reputation by complying with regulatory and other business requirements.
• Ensure front desk has coverage during core business hours (8am-5pm, M-F EST).
• Maintain strict confidentiality as related to all security and personnel matters.
• May assist with coordinating and/or participating in CPR certification courses for Tyler staff.
• Answer telephones and direct the caller to the appropriate staff member following established procedures as needed.
• Prepare and ship all (Fed-Ex, and USPS parcels for Moraine-based shipments.
• Log deliveries received into the office (i.e., FedEx, Amazon, etc.).
• Sort incoming mail/packages and deliver mail to recipient on a daily basis.
• Manage and maintain organization of supplies in building such as refilling coffee machines. Snacks/ water/ soda
• Fulfill accountabilities associated with facilities as appropriate.
• Assist Tyler management with food order coordination as requested.
• Regular attendance is required.
• Perform other job-related duties and responsibilities as may be assigned from time to time
• Demonstrate awareness of and adherence to Company policies as outlined in the Employee Handbook and Safety Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

 Qualifications

• High school diploma or GED.
• At least one year of experience in reception, security, and administration.
• Good written and verbal communication skills including the ability to write incident reports and create shipping orders.
• Demonstrates situational awareness with the ability to de-escalate a situation when needed
• Organizational skills
• Excellent interpersonal and customer service skills.
• Solid problem-solving skills
• Demonstrated ability to work well independently and collaborate with a team.
• Ability to work a phone system/switchboard (what computer experience is needed)
• Ability to lift 50 lbs. to move shipments and building supplies as needed.
• Ability to sit for extended amounts of time.
• Ability to de-escalate situations that become tense and impose security concern.
• CPR Certification preferred or the willingness to obtain and maintain it if offered by the company.
• Valid Driver’s License.