Join Euromonitor’s vibrant London office (EC1) as our Office Administration & Front of House Lead! This full-time, on-site role is pivotal in maintaining our professional office environment and ensuring smooth operations. You’ll report directly to the Office Manager and embody Euromonitor Values in everything you do.
Key Responsibilities:
Team Management:
- Develop and manage rotas to ensure full reception desk coverage.
- Oversee the performance and development of two Receptionists, including setting objectives, conducting reviews, and appraisals.
- Manage team holidays and absence reporting using Success Factors.
- Ensure even distribution of workload across the team.
Office Admin/Front of House:
- Operate the reception desk, greet visitors warmly, and guide them through the office.
- Maintain the professional appearance of the reception area.
- Manage the switchboard and relay messages within SLA timeframes.
- Provide admin support for meeting room bookings, including managing room calendars to ensure availability.
- Handle front-line security through managing door access fobs and lockers, providing these to new starters and issuing replacements.
- Manage all incoming and outgoing post and deliveries.
- Support the London office Desk Booking system.
- Provide Executive Assistant services for the Senior Leadership team.
- Communicate office updates to all or relevant staff members.
- Report any faults or low stock of office equipment or supplies to the facilities team.
- Assist with Health & Safety routines, including fire alarm testing and fire drills.
- Perform ad hoc duties such as scanning and filing contracts, printing, and payment support.
Travel & Events:
- Book, manage, and support all events within the office.
- Organize and facilitate seasonal office gatherings.
- Coordinate internal London events, including purchasing for new starter drinks, town halls, sales days, CSR socials, DEI panels, L&D training sessions, and ad hoc events.
- Support offsite events when required.
- Collaborate with the Tech support team for event requirements.
- Manage the relationship with the Travel Management Company (TMC) for London.
- Provide global administrative support for the chosen TMC.
- Ensure travel training is offered for all London travelers, especially new starters.
- Assist London staff with booking flights, hotels, transfers, visas, insurance, payments, and handle ad hoc travel issues.
- Manage and enforce travel policies, conducting periodic reviews.
- Monitor travel budgets, seek cost reductions, and perform invoice pre-approval checks.
- Act as the secondary admin approver for London travel.
- Provide monthly travel reports for London, offering feedback and highlighting issues.
- Process senior leadership team expenses and credit cards on D365.
- Ensure a smooth and accurate handover between shifts.
Why Euromonitor?
- Engage in diverse and impactful administrative and front-of-house duties.
- Be part of a collaborative and supportive team.
- Opportunity to lead and innovate in a dynamic office environment.
Requirements
- Displays a professional attitude in line with Euromonitor Values.
- Strong leadership and team management skills.
- Excellent organizational and multitasking abilities.
- High level of professionalism and customer service skills.
- Proficient in administrative tasks and technology systems (e.g., Success Factors, D365).
Benefits
Our values
- We act with integrity
- We are curious about the world
- We are stronger together
- We seek to empower
- We find strength in diversity
International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis.
Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.
Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.
Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
