CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.
Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.
If you have the passion for success and are ready to constantly challenge yourself within a collaborative team-environment join our team.”
Job Summary
The Receivables Collector at CEQUENS is responsible for managing the collection of outstanding invoices and payments due to the company. This role is crucial in maintaining the company's cash flow, reducing delinquencies, and ensuring timely collection of revenues. The Receivables Collector will work closely with customers and internal teams to address and resolve billing issues, and will implement collection strategies that are effective and maintain good customer relations.
Main Areas of Responsibility
Collection Management
· Monitor accounts to identify outstanding debts and take necessary actions to encourage timely debt payments.
· Process and monitor incoming payments, and reconcile invoices to ensure all payments are accurately recorded and accounted for.
· Implement collection strategies to reduce aged receivables.
Customer Communication
· Contact clients directly via phone, email, or in-person to inquire about overdue payments and to clarify the terms of sales, service, or credit contracts.
· Maintain professional and customer-friendly interactions to manage collections diplomatically and maintain business relationships.
Dispute Resolution
· Investigate and resolve discrepancies in payments or invoices, liaising with customer service and sales departments as necessary.
· Handle customer queries regarding financial agreements, payment plans, and billing, and negotiate to find mutually acceptable solutions to payment issues.
Reporting and Compliance
· Maintain accurate records and reports regarding collection activity and account status.
· Ensure compliance with company policies and legal guidelines during the debt collection process.
Process Improvement
· Recommend improvements in the collection process to increase efficiency and reduce the accounts receivable delinquency rate.
· Assist in developing policies that reduce the risk of late or failed payments.
Requirements
Education
· Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Experience
· 1-3 years of experience in accounts receivable, collections, or a similar role.
· Experience with customer service or in a client-facing role is beneficial.
· Ideally working for a similar business tech business
Skills
· Strong communication and negotiation skills, with the ability to resolve conflicts and queries.
· Excellent organizational skills and attention to detail.
· Proficiency in MS Office, particularly Excel, and familiarity with accounting software.
· Ability to manage multiple tasks and prioritize effectively.
· Understanding of financial and legal implications of the collections process.
· Ability to work independently and as part of a team.
