Job Title: Real Time Analyst
Location: Colombia Remote
About Sezzle:
Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By increasing consumers' purchasing power, Sezzle drives sales and basket sizes for thousands of eCommerce merchants that it partners with.
About the Role:
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various shopper and merchant experience programs are met.
We are seeking a talented and motivated Real Time Analyst who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.
What You'll Do:
- Manage the call volume, daily attendance and program break schedules
- Assist with creation of metrics and targets to meet service level expectations
- Work closely with the leadership team team to analyze and help improve processes and results
- Produce daily, weekly and monthly reports
- Use trends and reports to forecast needs and assess productivity
- Assist with projects and other duties as requested or assigned
What We Look For:
- 3-5 years of experience as an RTA
- Attention to detail and a high level of accuracy
- VBA macros a plus
- Extensive knowledge of Zendesk or similar CMS
- Ability to create reports ind forecast results
- Ability to multitask
- Previous call center experience required
- Previous Work Force Management experience
- Takes initiative
- Positive attitude
- Must have good time management with the ability to work with minimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
About You:
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You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
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You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
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You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
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You earn trust - you listen attentively, speak candidly, and treat others respectfully.
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You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
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You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Equal Employment Opportunity: Sezzle Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, or any other legally protected status. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.
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