Quality Support Specialist

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees supported by a network of +20.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

We´re currently looking for a Quality Support Specialist who will will play a critical role in supporting the Quality Management team by assisting with various quality processes, supporting high-level tasks, and ensuring adherence to standards.

This position requires an individual with 3 to 5 years of experience in quality, who will work closely with the Quality Management Specialist and the Quality Process Specialist to ensure the effective implementation and maintenance of quality systems. The Quality Support Specialist will also be responsible for tracking key performance indicators (KPIs), analyzing trends, assisting in management reviews, and providing necessary support in the continuous improvement of quality processes.

Responsibilities

• Support Quality Processes: Assist in maintaining and improving quality processes in compliance with ISO 9001, ISO 13485, and ISO 27001 standards.
• High-Level Support
• KPI Monitoring, Trend Analysis, and Follow-Up
• Process Development and Risk Identification
• Management Review Assistance
• Process Improvement
• Documentation

Requirements

• Bachelor's degree in Quality Management, Engineering, or a related field.
• 3 to 5 years of experience in quality management or a related field.
• Fluent English.
• Strong knowledge of ISO 9001, ISO 13485, and/or ISO 27001 standards.
• Excellent organizational and communication skills.
• Ability to work collaboratively in a team environment.
• Proficiency in tracking, reporting KPIs, conducting trend analysis, and ensuring follow-up actions for KPI deviations.
• Experience in identifying risks within processes and supporting risk management activities.
• Experience in supporting management reviews.
• Able to work independently as well as in intercultural teams, often with country/senior management.

Benefits

• ☀️ Location: Paço de Arcos, Lisbon

• 🍽️ Meal allowance
• ⚕️ Health insurance
• 🚇 Transport allowance
• ➕ Seniority days
• 🔀 Flexible Workplace

• 🌎 International environment with multicultural teams
• 💼 Professional development and growth opportunities

Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms—gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation—enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.