Main purpose of the job
Reporting to the Chief of Party (CoP), the Quality Improvement Director will be responsible for the overall technical oversight of the project and is specifically responsible for project implementation that relates to community and facility level service delivery. They will take a leadership role in ensuring technical implementation of high impact, proven interventions and ensuring that the project meets stated goals and reporting requirements by developing, implementing, and periodically evaluating the projects operations to produce required results and deliverables as stipulated in the contracts with USAID. The incumbent will also coordinate among USAID and other key stakeholders and other IPs and will interact with various stakeholders.
What you will do
Program Strategy Development and Vision
- Work closely with the Chief of Party in management of the technical components, providing programmatic leadership and oversight of the strategic planning of activities in support of the project goals and objectives, including determination of project priorities and appropriate technical initiatives.
- Set achievable goals and objectives, in line with annual PEPFAR and USAID indicators.
- Coordinate workplan and budgeting process, and preparation of quarterly and annual reports.
- Define Scope of the Program in terms of health areas and enabling environment that needs to be addressed through the work planning and budgeting process.
Governance
- In coordination with the COP, represent the project in public and professional circles and during donor and other high-level visits (especially by USG and private agencies), through meetings, conferences, and presentations; support written correspondence to the donor as needed.
- Coordinate various meeting including preparation for the meetings, ensuring minutes are well documented and tracking action points.
- Represent the project in various QI platforms and attend client (USAID), stakeholders and leadership meetings, and ensure that key actions feed upwards through the right governance structures.
- Bring together subject matter experts across the project team, consortium members, government, other IPS, donors, beneficiaries, health care workers and community health workers.
- Ensure that key stakeholders are consulted during scope changes or modifications to the program scope.
- Ensure strong working relationships and leverage with other implementing and technical partners and the county department of Health.
Program Management
- Provide an integrated view of Program results, milestones, risks and key activities.
- Coordinate development and monitoring of risk management framework and risk registers.
- Ensure key stakeholder groups are identified and engaged based on influence and interest.
- Provide coordinated, transparent, and consistent stakeholder communications in line with their preferred communication method and objective of the communication.
- Ensure project staff are prepared, trained, and ready to implement the program – supportive. supervision, classroom training, on-the-job training and ensure all action plans are implemented.
- Conduct pulse surveys to gauge team health and facilitate team building.
- Spearhead event management and eminence.
- Support the development and monitoring of technical workplans and budgets.
- Identify lessons learnt and best practices for external dissemination.
Quality Improvement
- Work collaboratively with the Monitoring, Evaluation and Learning team and lead quality and timely reporting in line with donor requirements according to the contract/award agreement.
- Ensure results-oriented technical components and evaluate program effectiveness, determining corrective action as needed to improve goal achievement.
- Develop a project Quality Improvement Plan and review on annual basis.
- Implement quality standards testing and evaluation processes using clear QI Monitoring indicators, QI matrix.
- Institutionalize QI to facility level by helping M&E and Technical teams to design QI projects to address facilities specific challenges.
- Collaborate with the Directors to draft acceptable quality standards of implementation of the project at various levels i.e., Directorates, Regional, LGAs.
- Conduct weekly/monthly advisory meetings with the MEL & Technical Directors on what can be done to improve project performance.
- Monitor program responsibilities and activities assigned to Finance and RMO departments and follow-up on implementation of their activities.
- Review QI documentation such as checklists, logs, and reports for effectiveness, accuracy, and relevance.
- Conduct random inspections and quality control checks across Regions, LGAs, CSOs and Health facilities as per need be.
- Evaluate project operations from a strategic level to ensure that deliverables meet quality, integrity, functionality, and other specifications and requirements by USAID.
- Periodically report status of QI initiatives and processes to executive leadership.
- Master’s degree in public health, medicine, social sciences, management, business administration or related area.
- Bachelor’s degree in Medicine or related Health field.
- A minimum of eight years relevant work experience in managing complex technical service delivery programs in health programs, with five years at senior managerial level.
- Strong awareness of USAID cooperative agreements, and the related policies, procedures, and regulations; deep understanding of USG federal compliance requirements and evidence of experience in their application.
- Experience collaborating and coordinating with local and national host government agencies and aligning program activities and results with national strategies.
- Excellent diplomacy skills and proven ability to work collaboratively with government, donors, the private sector, and community organizations to advance health objectives.
- Excellent team management, interpersonal, communication, and negotiation skills.
- Ability to direct and manage change and inspire teamwork and high performing teams.
- Advanced cross-cultural sensitivity, including experience working and communicating with professional and support staff in a multicultural, multi-linguistic environment; ability to promote an atmosphere of trust and mutual respect.
- Willingness and ability to travel to project sites.
Behavioural competencies
- Effective interpersonal and relationship building/people management skills.
- Good mentorship and coaching ability with desire to develop self and others.
- Adaptable, managing change and ambiguity with ease.
- Sound problem solving ability.
- Strong organizational and time management.
- Good networking skills.
- Good stakeholder management abilities
- Good collaboration skills.
Technical Competencies
- Thorough understanding of quality improvement standards and methodologies in health programs.
- Thorough understanding of PEPFAR and TB Fund performance requirements.
- Ability to conduct project performance assessment and formulation of routine QI indicators.
- Excellent strategic planning skills.
- Proficient in data analytics.
- Strong judgement and decision making skills.
- Good information management skills.
- Good proposal, manuscript and abstract writing skills.
- Excellent report writing skills.
- Proven ability to manage and execute projects.
- Experience in developing and presenting client proposals.
- Excellent report writing skills.
- Sound business acumen.
- Negotiation skills.
- Focus on quality and risk.
- Strong supervisory and leadership skills.
- Expert in field with sound industry and business knowledge.
Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.
Leadership Capabilities
Living our Purpose - Fosters broad commitment to our purpose and values; inspires peers and teams to make an impact that matters.
Influence - Builds long-term, trust-based relationships with senior stakeholders and influencers, and uses highly developed influencing skills to drive impact, often in complex situations.
Performance drive - Builds a high performance culture by cultivating individual and team strengths; drives outstanding client service, often through large cross-business and/or cross-border teams.
Strategic direction - Sets & communicates strategic direction, excites people around the vision and goals and aligns diverse, cross-functional and cross-border teams to achieve success.
Talent development - Manages the development of a strong pipeline of talent for current/ future success; owns and drives a talent experience that differentiates Deloitte.
Competitive Edge - Anticipates market and competitor trends to develop and deliver bold and innovative solutions that differentiate Deloitte with clients.
Inspirational Leadership - Leads from the front, acting as an exemplary role model for leaders at all levels; promotes a strong sense of loyalty and followership and energizes others to act.
Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value differences, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.
Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters
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If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal.
Your details will be treated with confidentiality and will not be shared with any third party.
Closing date: Friday, 6 December 2024
We are an equal opportunity employer and do not ask individuals to pay any fees or money as part of the recruitment process. Women and Persons with Disabilities are encouraged to apply.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
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