THE POSITION
Customer Case Management:
- Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)
- Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs
- Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer quality incidents
- Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
- Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
- Ensure standardized communication to the customers
- Coordinate of Key Customer Quality Meetings within the BA Cluster
- Drive the implementation of BA and GS Standards for Customer Quality Case Process
- Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
- Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations
Customer Performance Monitoring
- Maintain an efficient monitoring of customer case data
- Maintain a standardized BA Cluster reporting
- Provide training and support for customer data
Operational Quality Management
- Lead, initiative and support projects aimed at standardizing best practice approaches and sharing lessons learned
- Support and conduct internal audits to assure that all core quality systems are implemented in cooperation with BA Audit Management
- Support plants in the achievement and maintenance of certification
- Provide focus on identifying, prioritizing, and strategically reducing technical compliance risk in cooperation with BA tC Management
- Utilize experience and lessons learned to identifying gaps in the Management System implementations in cooperation with BA Management System
- Support plant quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
- Support Application Quality Planning in cooperation with the plant teams and provide input from customer case management
Quality Methods, Tools, and Trainings together with BA Customer Quality Management
- Work with plant teams to improve knowledge and implementation of quality system tools – eg. GR&R, FMEA, Control Plans, Statistical Process Control, Structured Problem Solving
- Support continuous improvement related to the Mission Critical Rules in the plants.
- Support implementation of production, productivity, quality, technical compliance and customer-service standards
- Key user support and site level training and implementation support for quality digitalization tools
BA Operational
QM Net Work
- Contributes to team effort by accomplishing related results as needed
- Leads or Supports Operational Quality Management Projects, as needed, within the Plants
WHY YOU SHOULD APPLY
- Immediate Benefits
- Paid Time Off
- Tuition & Employee Discounts
- Annual Bonus
- Employer 401(k) Match
- And more benefits that come with working for a global industry leader!
BASIC QUALIFICATIONS
- Bachelors Degree, e.g. in the field of Engineering, Production Technology, Economics with strong operational focus Consequential years/long term Management experience preferably in Quality or Manufacturing
- Broad functional work experience including operations
- 7 years of professional experience and methodological competence in the field of Quality Management
- Customer and Supplier communication experience Several years experience in technical problem solving, continuous improvement, or project management Consequential years / long-term of international and cross functional team leadership experience
- Strong leadership skills (team skills, conflict, management, networking)Experience with intercultural communication (e.g.. internally across locations, international customers, international suppliers)
- Expected travel 30-50% within region
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
PREFERRED QUALIFICATIONS
- Prior leadership experience a plus
EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
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